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An organisation is made up of employees or individuals who are oriented towards achieving collective goals. Human resource department is an important part of firm to coordinate these individuals into a team and departments. The important task that is completed by human resource department is to select and recruit prospective candidates that become beneficial after sufficient training. Present report is about courier firm 'PMC' (Purple Mail Company) which is one of the largest courier companies in UK. Objective of this assessment is to achieve knowledge regarding business functioning through effective working of teams and employees. It will also derive a plan that will monitor and evaluate this efficiency for PMC.
PMC is facing some issues that have resulted in financial losses as well as increasing rate of employee turnover. From senior managers to ground staff, about 100 employees have left company. This situation led to development of opportunities for other individuals. The selection and recruitment process consists of several stages so that efficient and good quality human resources can be acquired (Armstrong and Taylor, 2014). This will help the organisation to cope up with the past failures.
Documentation required for the process of selection and recruitment is based on job description and person specification which are stated as below:
Job Description: The proposed vacancies are for drivers who are capable to meet daily targets (at least 50 deliveries per day). Company currently has 65 vacant positions. The working hours are flexible and would be discussed once interview process is completed.
Personal Description: Person must have completed his higher secondary schooling along with having at least 3 years of experience in commercial driving. License is essential with proper authorised certifications regarding citizenship of UK.
It is important that governance factors of every organisation are ethical and valid enough to safeguard it from external offensive activities. Right from the beginning of working cycle of an employee in PMC, it should be made clear that there are certain legal complications that are needed to be followed throughout the tenure. Degradation that was faced by PMC in given scenario was due to lack of good quality employees. Dedication towards organisation was minimum at the senior most level (CEO). This led to further consequences which ruined PMC’s image in the eyes of its customers. Hence, legalisation and regulatory considerations are an important part of selection and recruitment process (Zhao and Liden, 2011).
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It must be stated clearly that no unethical practises will be entertained inside company's functioning atmosphere. Ethical considerations are declaration of compensation clauses, rewards and incentives. It also includes maintaining transparency as when a company doesn't have hidden motives or exploitation plans then it is ethical and follows the path of sustainable development. All government rules and regulations must be followed so that no violation of rights and duties is experienced (Bratton and Gold, 2012). When all these aspects are considered and adopted then PMC won't face such major consequences in the future.
Being a part of this process of recruitment and the HR manager of PMC, I have to take care that cost of enrolment of new people is all recovered through their inputs in development of company. Final stage of recruitment was examined by me. All activities from systematic execution to unbiased selection were screened and evaluated correctly. Since, company has been facing financial crisis and extremely critical conditions internally, it is important that employees that will join are cooperative and concerned. Hence, specific details regarding job and working atmosphere is well delivered. The interviewing panel is skilled and experienced so, they will perform their assigned tasks efficiently (Phillips and Gully, 2015).
HR manager has a vital role in this hiring procedure. I had managed to perform following tasks:
Business organisations depend on efforts and qualities of a leader. Their steps and decisions help in achieving goals and objectives (Lloyd-Walker and Walker, 2011). But before assigning the role of a leader, it is important to recognise certain skills and attributes in a person so that he/she can be qualified as a leader.Passion: Efficient leaders have the most prominent quality as passion. Enthusiasm for work helps in inspiring employees and followers. This also creates a good working environment in company.
PMC is on verge of extinction. Leaders working for the organisation have to embrace certain leadership styles according to the need of situation. Democracy is a governance that involves equal importance and rights given to every individual who resides. Participative or democratic leadership style was applicable when staff members of PMC were facing problems in cooperating with its CEO and managers. This would have helped in better communication and bridging of gap that had occurred between senior level employees and other staffs.
Transformational leadership style could have been applied by leaders during financial crisis. Obligations on company were increasing and people were finding it difficult to continue in the firm. This style involves development of strategies that have long term impact and vision (Vaccaro and et. al., 2012). They build up an environment of togetherness which enhances productivity of both employees and company. Application of autocratic leadership style is in those areas when instant result is required without any external influence. For example, PMC was facing difficulty in managing its administration. This led to irregular checks and monitoring. If autocratic rule was adopted in this situation then certain consequences could have been avoided (Leslie and Canwell, 2010).
Major objective presently set for Purple Mail Company (PMC) is to develop an efficient management structure so that company can recover from its losses and gain a better market reputation (Economy, 2016). For achieving this target, following motivational methods can be adopted by PMC:
Head of an enterprise cannot look after each and every activity going around. Division of staff members into respective teams helps in better arrangement of business operations (What Are the Benefits of Teamwork in Business?, 2017). Team work instigates many benefits for PMC some of which are stated below:
Teams consist of two important people that is a leader and a member. Both the roles are significant and perceive attributes like goals, conflicts and difficult situations differently.
Importance of working as a leader: Just like organisations require heads or commanders for achieving goals and objectives, teams also require an instructor or a leader (Chiaburu and et. al., 2014). This individual will help in giving PMC a direction and path to work on. His vision is based on company's vision and targets. Moreover, conflicts and difficult situations are easily handled and sorted. There are situations when team gets demotivated and loses their purpose of working. Leader helps in creating an inspiring and lovable atmosphere for work.
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Importance of working as a member: Basic building blocks of a team are its members. They are responsible for executing tasks and conducting other operations on the behalf of leader. They don’t worry much about achieving team targets but are focused on fulfilling their own goals. Their expectations are to get appreciated and rewarded for giving exemplary services. When these are not met, conflicts get arise. Internal conflicts or difficult situations have to be solved by using guided approach of leader (Clutterbuck, 2011).
Goals and objectives are formulated to give every team a direction for performing their role (Dalakoura, 2010). PMC has divided its complete business operations into individual operating teams. The effectiveness of teams in achieving goals can be examined and reviewed as follows:
Monitoring and assessment is important for every business organisation. Especially in case of PMC, it plays a vital role. The below mentioned factors are included when plans are developed regarding monitoring and assessment.
Development needs for employees are felt when a company is not performing according to the set standards. Hence, it is important to create a plan that will help in overcoming this led backing factor of PMC. The proposed plan for assessing these needs is given as below:
Success of assessment process that was executed as per the designed plan depends on factors like pace of developments, time taken for achieving targets and adaptability of individuals for that particular training. For PMC, to be on track, its management standards must be evaluated timely. Regular interactions and feedbacks from clients and workers will help in getting insight of organisation’s functions. New goals and targets must be given by leaders to upgrade the quality of working (Armstrong and Taylor, 2014). Moreover, it is important that suggested developments are accepted positively by employees and productivity will be increased.
It can be concluded from the report that Purple Mail Company faced a critical situation within its internal organisational structure which led to certain conflicting situations. With the help of this report, viability of proper staffing procedure is realised by the HR manager. It also helps in understanding two important aspects of business functioning that is management and leadership. Report has assessed that without activeness of these attributes, it becomes difficult to handle the teams. Proper working of teams and their assessment procedures provide a glance on the importance of monitoring and its procedure. In this way, PMC can bring itself out of crisis and refresh its consumer oriented image.
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