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Unit 3 Management and Operations Level 4 City College

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INTRODUCTION

Operation and management are two factors which determined as the main strength of any organisation. These two factors aid to accomplish different types of activities of company in proper manner (Kato and et.al 2015). There are various types of operation and managing of different work in the organisation is done in the guidance of leaders and manager of the organisation. Managers and leaders are the two individuals of organisation which plays a significant role in order to manage and control various operations of organisation in proper manner. in this report Amazon is the company which deals with the online marketing. In this report it is explains about the different types of approaches of leadership and define the roles of manager in order to enhance the capability and efficiency of organisation in proper manner. The contingency and situational theories of leadership play an important role in order to maintain the activities of organisation in proper manner.

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TASK 1

P1. Comparison of different role and characteristics of a leaders and manager

There are different types of operations which and functions which are operated and managed by the manager of organisation. Managers and leaders are the two individuals who performed different types of activities under one roof of organisation but their roles and responsibility are different which are related to the different types of organisation in proper manner. Leaders are the person which defines the roles and responsibility of employee which helps to accomplish different operations of organisation in proper manner. whereas the manager are the individuals which guide the leaders in order to perform different types of activities of company in proper manner (Bartlett and Beamish, 2018). The definitions of manager and leader are given below:

Manager: Managers are the individuals who are responsible for controls and manage the different task of company in proper manner. They put their effort in order to perform different types of functions of company in effective manner. they also monitor the performance of different employee working in the organisation and give them directions to complete work in stipulated time period. Manager of Amazon Plc is also give appraisal on the basis of different activities which are perform by various employee. It also implements different types of strategies in order to enhance the skills and knowledge of employee working in enterprises.

Leaders: Leaders are the individuals which motivated various employees in order to perform different types of operations in proper manner. They play a significant role in order to boost the morale of employee to achieve goals and objectives of organisation. There are different approaches of leadership which is implemented by the leaders. The main objective of leader is to create a environment to accomplish different types of functions of organisation in proper manner (Brown and et.al., 2013). They inspire the various employees to perform their work to accomplish vision and mission of company. This aids to attain effective outcomes and also increase the productivity of organisation. Here comparisons of different roles and characteristics of manager and leaders are described below:

Managers

Leaders

These are the person who set objectives of organisation which aids to increase the profit level of Amazon plc.

Leaders are the individuals who motivate their employee to attain the objectives of organisation in proper manner which is set by the manager.

Managers play important roles to implement different types of strategies and policies which aid to perform different function and operations of organisation in proper manner.

Leaders communicate with the employee in order to perform different types of work according to the policies and strategies which are directed the manager of organisation in proper manner.

Manager give directions to the leaders which is given by upper level of management

Leaders guide their employee to perform different types of activities as per the given direction by the manager of Amazon Plc.

The major role of manager is to prepare effective plan in order to increase the level of profit of company (Hitt, Xu and Carnes, 2016).

The leaders play a significant role to motivate and guide their employee in order to work as per the implemented plan.

There are different functions of manager and role of leaders are describe below:

Planning: The most important functions of Amazon Plc is to prepare an effective plan and set goals of the organisation which aid to increase the level of profit and also increase the rate of sales of different products in marketplace.

Directing: The manager of Amazon Plc is to direct and assigned different types of task and leaders are supposed to play an important role to build team and guide to complete work in stipulated time period (Golicic and Smith, 2013).

Staffing: The major function of manager of Amazon Plc is to recruit and hire expert employee which aids to accomplish different types of task in effective manner.

Coordinating: There are different strategies which are formulated by the manager of Amazon Plc is coordinate different department which are performing different types of work within organisation. The major role of leaders is to coordinate with different types of employee working in organisation which helps to perform different types of operations of organisation in effective way.

Controlling: There are different types of strategies which are performed and prepare by manager in order to controls and monitor the performance of organisation. The role of leaders is verifying the result which impact on the performance of organisation.

Amazon Plc. Is the company which deals with the E-commerce company which implement different type leadership approaches which helps to guide and direct different employee to perform different types of functions of organisation.

P2. The role of a leaders and the functions of a manager apply in various situational context

There are different function and roles which are performed by the leader and manager of Amazon Plc which aids to accomplish goals and objective of company in stipulated time period. Manager of company implement different style of leadership which aids to regulate their employee in proper manner. As this company is facing with the different problems like hike in price of petrol, material and many equipment which reduce the performance of company. So manger of company implements different strategies which aid to increase the number of sales of different products. It also focuses on to increase skills and knowledge of employee working in organisation which aids to generate large number of revenues. It also implements different theories of leadership which are benefit the manager and leaders of Amazon Plc which deals with present situation of increased in price off different products and production cost (Crevier, Cordeau and Savard, 2012). By implementing different theories the manager of Amazon Plc implement different traits which aid to reduce the price of different products and services. This ads to motivate their employee in order to perform their work by adopting new and advance technology which help to lower the cost of production and also remove different types of issues and problems which are arises during the performing different types of operations within organisation. These efforts aid to set the standard of performance of employee and through creating an effective environment of trust and credibility. There are different theoris of leadership which aids to motivate their employee to perform their work in effective way. So it helps to attract larger number of customer in the marketplace (Ashby, Leat and Hudson-Smith, 2012). As this company deals with the E- commerce company so there is necessity of employee to behave with the customer in proper way. The different theories of leadership are described below:

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Contingency leadership theory: This theory deals with the modification made in different strategies as per the change occurs in various situations. In this leaders play an important roles in order to motivate their employee to ascertain changes in performing different operations which aid to inculcate with the challenges and problems which are arises in marketplace. The manager of Amazon Plc consider the cause to implement this theory which helps to implement some changes in different operations and also reduce the price of different products by implementation of new and advance technology. This theory controls the unwanted steps which hike the price of different products which are ascertained by the different suppliers. So the manager needs to change in the policies of organisation in proper manner.

Behaviour theory: The manager needs to follow different strategies and policies which aid to enhance the performance of company in proper manner. This theory is implemented by the manger to increase the capability of employee which helps to deliver different types of products in stipulated time period. Where the leaders implemented effective communication channel in order to know the different issues and problems of different employee working in Amazon Plc

P3 Different theories and model of approach, including situational leadership and system leadership and contingency

There are different types of leadership style is ascertain by the organisation to enhance skills and knowledge of employee working in organisation in proper manner. The leaders and manager of Amazon Plc is to direct and guide different types of employee working in organisation in proper manner. There are various types of activities of organisation are performed by the employee by implementation of these leadership approach it aid to maintain effectiveness in performing various activities of organisation in proper manner (Singhal and Singhal, 2012). This leadership helps manager and leaders to modify their strategies in order to compete different rivals present in the marketplace. Amazon Plc modifies their policies and strategies at regular interval of time to attract large number of customer and maximise the level of profit of company in proper manner. these kind of leadership style implemented by the organisation in order to accomplish different types of task of organisation stipulated time period there are different types of leadership styles are describe below:

Situational leadership: This leadership style is concerned with the skill and knowledge of employee working n organisation. It concerned on to increase the skills and knowledge of employee working in organisation to inculcate with the different condition of market. There are different rivals are present in the marketplace which tends to reduce thee performance of organisation. So this theory is applied by manager and leaders of the Amazon Plc to inculcate with the issues and challenges of organisation according to the present situation of marketplace (Littlefield and et. al CommVault Systems Inc, 2016).

System leadership: This theory is implemented by organisation in order to control and manage the various activities of organisation in proper manner. it helps to determine the needs and want which is made by employee in order to accomplish different operation of Amazon Plc. This leadership also reduce the different types of operational cost which is used in delivering of different products to the customer in effective way. The main aim of this style is to fulfil the demand and desire of different customer and also monitor the performance of different employee. The management objective plays an important role in order to eliminating different types of issues which are arises during performing different types of activities by sharing decision making process with various employee and manager are combine to fulfil the different task in proper manner.

TASK 2

P4 The key approaches to operations management and the roles that manager and leaders that play

The management of different operations is the most important factor of company in order to control and manage the different functions of organisation in proper manner. This leads to deliver the qualitative service to the different customer in stipulated time period it deals implemented different strategies in order to design new products which aid to increase the productivity of organisation in proper manner. The company follow the situational context approaches for operation which are described below:

Scheduling: This is most essential approach for the manger of Amazon Plc to prepare effective plan in order to accomplish demand and desire of customer. The manager needs to direct these plans to leaders in order to execute different stage of plan in proper manner.

Organising: The manager needs to implement different resources in order to complete the target in proper manner. The major responsibility of manger is to utilise different resources which are allocated by leader in effective way. The leaders should also implement new and advance methods in order to deliver the service to the different manner (Jørgensen and Zaccour, 2012)..

Directing: The manager of needs to provide proper direction in order to execute different steps of plan which helps to produce different types of products within stipulated time period. The leader should guide the different team which are involved in performing different operations of Amazon Plc in effective way.

There are many other approaches and roles of leaders and manager in order to accomplish the different operations of organisation in proper manner. the major role of manager an leader is to monitor the performance of employee in order to give different appraisals which aids to boost the morale of different employee working in the organisation . There are different strategies which are implemented by the manger and leader to resolve the different issues and problem of employees. The managers gather feedback from different customer after delivery of services and consider those feedbacks which aid to produce different types of products and services to the customer in stipulated time period. The leader plays an important role in coordinating different department which aids to deliver the different types of services.

P5 The importance and value of operation management in achieving different business objectives

There are different operations perform in organisation in order to complete the definite process of organisation and deliver a qualitative service to different customer. It is most important part of the organisation which change the raw material into finished goods. There are different processes which are interrelated with each other and aid to accomplish different types of task which is assigned by the organisation. Amazon Plc performs implement different strategies which helps to accomplish different functions in proper manner. The major value of these operations is to deliver the good service and products to the customer which aids to generate large number of revenue in proper manner. proper management of operations is to produce better products which helps to increase the productivity of organisation in proper manner. The organisation needs to gather views from different customer in order to determine their need and want. It also helps to know the different trends which are ascertain by the different rivals present in the market and the manager and leaders took initiative steps to compete those rivals in proper manner. so it helps to sustain the strong position in marketplace. There are different principles by which various activities are manage and operate in effective manner:

  • Implement effective strategy to design different products.
  • Determine the process to implement to produce better quality of products.
  • Determine the interrelation of different department in order to deliver effective service to the customer.
  • Implement new and advance technology to operate different functions of organisation in proper way.
  • This aid to improve the quality of different products which are provided by Amazon Plc (Lord, Lord and Martin, 2012).

Operation management plays significant role in order to perform different types of activities of organisation in proper manner. There are different issues and challenges which are inculcate with the company. The mangers of company implement different kinds of strategies in order to resolve the different issues and challenge which are created by the different rival.

P6. The factor within business environment that impact upon operational management and decision making by leader and manager.

There are various factors which impact on the environment of organisation. Amazon Plc attain success by implementing new and advance technology which directly realted to producing different types of products. The company needs to consider different strategic decision on in order to proper running of business. There are two types of factor which influence the environment of organisation. The external factor which give impact on the organisation externally whereas internal factor are the factor which affect the environment internally. As this company is leader is providing different types of services to customer inn proper manner. There are various strategies decision is being taken by the manger and leader in order to enhance the performance of organisation in proper manner.

Design of products and services: this is one of the major decisions which is taken by the manger and leaders to make attractive design of products for example organisation implement effective information system in order to ensure online retail service. These technologies maximise the working efficiency off company.

Quality management: The main aim of this decision is to provide better quality of product and services to various customer. Company implemented extensive automation technology in the different process of producing produces and services. For example company motivate their employee to consider the different issues made by the customer and solve it within stipulated time period.

Process and capacity design: Organisation implemented automation section in order to accomplish different types of functions of operations management. For example organisation uses automatic section o operation to accomplish different operation of online retail services which helps to attract large number of customer.

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Location strategies: This strategy is concentrate over the availability of different resource in order to accomplish different operation of organisation. Taking example Amazon have build warehouses at different location from where the products and services. These aids to provide different services to large number of customer in proper manner (Ashutosh, Chang and Mutalik, Actifio Inc, 2016).

Layout decision making: the operation manger needs to regulate the different human resource different types of material and relevant information by different layout of design that is made by computer-assisted processes. For example company needs to use of warehouse and implement effective layout design in order to maximisation of space in the warehouse.

So many elements are there that affect the decision making process of both leader and manager working in a business enterprise. These factors are divided into two categories known as internal factors and external factors. Major elements that come in internal and external factors can be understood by the following points:

Internal factors: This aspect cover the factors that remain inside the enterprise and largely affect the decision making process of both leaders and managers these can be understood by the following points:

  • Customers: For achieve growth and to attain its set business goals and objectives it is very essential for a business organisation to manufacture products as per needs and wants of its customers. Firm can satisfy the needs of its customers by offer them quality and featured products.
  • Employees: These are known as the individuals that work in an enterprise and perform various roles and responsibilities so company can achieve its set goals and objectives. Skills and knowledge of workers largely affect the decision taken by leaders and various operations execute by entity.
  • Suppliers: This is known as the individual who supply raw materials to firm for manufacture finish products for customers to satisfy their needs. Price charge by suppliers directly affect the final price of product offer by enterprise to satisfy the needs of its customers.

External factors: This aspect cover the elements exist outside the enterprise that affect the decision taken by leaders and managers. For this there is a tool called PEST analysis that can be use firm these factors can be understood by the following points:

  • Political: This aspect cover the policies and strategies formulated by government that affect the business decision and performance of an enterprise.
  • Economic: This is another external factor cover the inflation and deflation rate exist in market. Any change arises in these rates directly affect the purchase decision of customers which affect the sale of company’s product.
  • Social: This aspect covers the needs, wants and preferences of individuals living in the area in which entity wants to expand its operations. It is very important for manager to collect information about needs of customers before carry out production process.
  • Technology: This is related with the technology use by enterprise to carry out business operations and to satisfy the needs of its customers. Use of new and updated technology help in manufacture better products and this support in retain customers for a long time period.

CONCLUSION

From the above mentioned report it has been concluded that implementing different types of leadership style in order to maintain the effectiveness in performing different functions of organisation in proper manner. There are different types of objectives of strategies which are implemented by the manger and leaders of organisation in proper manner. Proper management of different operations aids to perform different types of functions off organisation in proper manner. There are various types of strategies which is ascertained by the organisation to deliver the effective services to the company.

REFERENCE

  • Ashby, A., Leat, M. and Hudson-Smith, M., 2012. Making connections: a review of supply chain management and sustainability literature. Supply Chain Management: An International Journal. 17(5). pp.497-516.
  • Ashutosh, A., Chang, D. F. and Mutalik, M., Actifio Inc, 2016. System and method for performing a plurality of prescribed data management functions in a manner that reduces redundant access operations to primary storage. U.S. Patent 9,372,758.
  • Bartlett, C. A. and Beamish, P. W., 2018. Transnational management. Cambridge University Press.
  • Brown, S.,and et.al., 2013. Operations management: policy, practice and performance improvement. Routledge.
  • Crevier, B., Cordeau, J. F. and Savard, G., 2012. Integrated operations planning and revenue management for rail freight transportation. Transportation Research Part B: Methodological. 46(1). pp.100-119.
  • Golicic, S. L. and Smith, C. D., 2013. A meta‐analysis of environmentally sustainable supply chain management practices and firm performance. Journal of supply chain management. 49(2). pp.78-95.
  • Hitt, M.A., Xu, K. and Carnes, C.M., 2016. Resource based theory in operations management research. Journal of Operations Management. 41. pp.77-94.
  • Jørgensen, S. and Zaccour, G., 2012. Differential games in marketing (Vol. 15). Springer Science & Business Media.
  • Kato, T and et.al 2015. Operations management methods and devices thereof in information-processing systems. U.S. Patent 9,128,704.
  • Littlefield, D.A., and et. al CommVault Systems Inc, 2016. Data recovery operations, such as recovery from modified network data management protocol data. U.S. Patent 9,244,779.
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