1.1 Overview of research
Training and development is considered as an effective element which is required to be conducted in the company so as to develop the skills and capabilities of the employees (Boxall and Purcell, 2011). This is having a direct connection with the development and growth of the organisation. It is known that employees are the most important part of every organisation and if they will perform in an effective manner then company will be able to achieve all its goals and objectives within the time specified. As per the current business environment, there are kinds of changes that are happening in technology or culture etc. so it has become a challenge for the companies to implement these changes in their organisation. At this position, the need for training and development arise. Training is beneficial for both employees and company because through this they are able to maintain the capabilities at the organisational as well as individual level.
Glaxo Smith Kline is basically a British Pharmaceutical company which is headquartered in London. It was established in 2000 and is now considered as the six largest pharmaceutical company in the world. They are also listed in London stock Exchange and secondary listing in New York stock exchange. A detailed background of research work and organization into consideration is presented underneath.
1.2 Background of research
Training and development is considered as a significant part of companies as through this the staff members gets the opportunity to develop their knowledge and skills and increase the productivity level as well. This is a very profitable situation for the company as it helps the company in achieving competitive advantage in the market as well. It is very crucial for the company to take this step for the sake of employees because they will be benefited by this in all manner like the employees will make a strong connection with the company and will work with more focus and dedication. There are various kinds of programmes that can be implemented in the organisation like on the job and off the job techniques. But, it should be noticed that these techniques are applied as per the nature of the job being done by the employees.
Therefore, it is very essential for the company to identify the need of training first because then only they will be able to implement correct training program at the workplace. Through this step, the organisation will be in a position to make use of their resources in most effective manner and develop their overall rate of return as well.
Background of the organization: The current study is being conducted on Glaxo Smith Kline which is the British-based pharmaceutical company; doing their operations in London. The are very famous for the products and services which they are giving to their clients and this is the main reason why they have attained higher position in the market. They have a very efficient staff who are performing their operations in the most effective manner but everyone has some flaws which the company has to identify and then provide them appropriate training so that they can use it to perform their activities in an effective manner.
1.3 Rationale of research
There is a huge competition in market and it is required by companies to manipulate their employees to enhance performance in an effective way. The main motive behind choosing such topic is to collect information which is related with organising as well as training and development program for employees and the way it is relevant with service outcomes in an effective manner (Griffin and Care, 2014). Moreover, collecting information related to same helps organization to work effectually a study is being done on Glaxo Smith Kline, which is working at large level and there is a great depth in their product. It is very necessary for the researcher to examine the logics behind conducting this particular research. While providing training to employees, Glaxo Smith Kline company can make use of better programmes because of which the competencies and knowledge of the employees can be increased in a better manner. Through this research, the investigator will be able to effectiveness of training on the performance of staff members. Thus, it will impact the service outcomes of the company in the positive manner. Once the training is provided then the management should make sure that the employees are benefited from it or not.
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1.4 Research Aims and objectives
The aim which is set for this research project is- “To determine the importance of undertaking training and development measures for employees in an organisation and its influence on service outcomes” - A case study on Glaxo Smith Kline. ”
Objectives are those for which company is established in market and work hard to accomplish those in a great manner. Some of the objectives that Glaxo Smith Kline is having are:
- To analyse the importance of training and development in Glaxo Smith Kline
- To determine the impact of training and development on employees within Glaxo Smith Kline
- To analyse the relationship in between customer satisfaction and training to employees
- To determine the impact of training and development on organizational performance and profitability
1.5 Research questions
Under this, an investigator is required to provide answers of all the research questions so as to provide proper guidance of the research work. The questions which are prepared in this research project are as follows:
- What are the ways to identify the importance of training and development in Glaxo Smith Kline ?
- How to determine the impact of training and development on employees within Glaxo Smith Kline?
- What is the relationship between customer satisfaction and training to employees ?
- What are the ways through which training and development can help in developing organizational performance and profitability?
1.6 Framework and analysis
This is also considered as an crucial part of the research project as in this all the detailed information about the research project is included. This will help the researcher in achieving the valid outcome from the research process. The current study is based on importance of undertaking training and development measures for employees. Therefore the tools and techniques which will be utilised here are as follows:
Research design: This is one of the most important part of the research process as in this whole design and structure of the research process is taken into consideration. In the current research project, descriptive research design will be implemented as through this researcher will get help in collecting most appropriate data for analysing the importance of training and development programmes in an organisation.
Research philosophy: This element is required to be implemented in the research as per the nature of the research. In this research project, the investigator is dealing with theoretical aspect of the research so the philosophy which will be implemented here is interpretivism philosophy because through this the investigator will be able to collect data from social constructed environment.
Research type: The research under investigation is of qualitative type as it consists of qualitative means to analyse the collected data.
Research approach: The present dissertation will be based on deductive approach as it deals with generalization of employee training.
1.7 Potential significance of the research
Present research focus is to acknowledge importance of training program and its efficiency on increasing sales opportunities. This report has demonstrated to be effective for retail sector, as study defines information about benefits of training activities have on employees performance. Management will be able to enhance skills and abilities of members; thereby make them skilled and competent to perform tasks in proficient manner. Organisation prefer to adopt training program which are cost efficient and helps seniors to enhance productivity and profitability (Jex and Britt, 2014).
In addition to this, study will aids in knowing about many training and development methods which has an affect on growth of an organisation. Management of retail unit is able to cut down production expenses with this tactic and also fasten the operations flow. Along this, superiors even require to use appropriate strategies and policies to enhance market position and reputation. Administration is able to retain people for longer period by providing them various benefits and opportunities to grow in their career. Thus, this dissertation helps business firms to improve goodwill and image by conducting production process smoothly.
This dissertation also helps researcher to have adequate information about influence of training program on productivity of enterprise. Therefore, scholar have appropriate data about outcomes and results that will achieved by service industry. Top Assignment Helper with chat support.
1.8 Chapter structure
Research work need to be presented and executed in adequate pattern and format. It is essential that appropriate structure of presentation is constructed by investigator to design system and execute activities effectively. The present case require to follow this structure which is described beneath.