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Management Operation Organisation

University: University of Hertfordshire

  • Unit No: 4
  • Level: High school
  • Pages: 6 / Words 1582
  • Paper Type: Assignment
  • Course Code: N/A
  • Downloads: 208
Organization Selected : Marks and Spencer


Management operations is defined as various functions or activity of management that enable the management to fulfil the responsibilities in the organization. Management operations involve various functions such as assigning duties to other employee's, managing operations and other associated operations. In this report Marks and Spencer (M&S) is taken as an organization. This report specifies the comparative analysis between the role of manager and leader in organization context. Get Marketing Assignment Help for our experts!

Comparative analysis between role of manager and leader in organization

Basis of comparison




Manager is specifies as the administrator entity in the organization that conduct the responsibility to manage and operate various operations of company effectively.

Leadership is more like inspiring people in organization for achieving the common goal of the organization.


Manager carries the various responsibilities in M&S such as

  • Take decisions
  • Maintain the corporate presence of M&S
  • Controlling operations
  • Delegating positions
  • Managing functions
  • Managing skills of employee's such as technical skills, human skills and other skills
  • Setting targets
  • Planning
  • Tackling issues
  • Improving profitability of M&S
  • Improving market performance
  • Customer relationship management
  • Managing infrastructure of company
  • Taking decisions related to the operations
  • Maintaining healthy work culture

Leaders need to fulfil the various roles that involve

  • Representing organization
  • Setting clear vision
  • Motivating employee's
  • Guiding employee's for achieving organizational goals
  • Improving employee's morale
  • Maintain the healthy relationship between employee's and management in organization
  • Play a supportive role
  • Solving issues of employee's and organization
  • Develop human resources
  • Provide growth opportunities to employee's and organization
  • Maintain the good corporate hierarchy in organization
  • Guiding organization towards achieving higher success
  • Planning
  • Introducing new efficient aspects such new techniques and practices
  • Improve the organization culture
  • Give directions to employee's



The approach of managers is more organization oriented they set the goals and manage operations in such a way that organization can effectively address all such targets and goals of the organization.

The operation approach of managers is more like setting, measuring and achieving goals.

Managers look more habitual towards following the same practices as long as the market not demanded some kind of change in operational practices.

Managers don't usually follow the approach of taking risk.

For solving various issues of employee's managers like to follow the set pattern of organization.

Managers analyse all the aspects of decision making and based on the profitability in respect to the organization manager make the decisions.

Managers bring change only when it is needed or demanded else managers like to follow the same practices that also reduces the risk element in working policies and strategies.


Leadership in M&S are more keen towards following the dynamic approaches for various operations in company based on the various situations.

The dynamic approach of leaders towards working practices entitled the leaders to carry the image of visionary and creative.

Leaders are well known for taking the risk to create a change in the organization.

Involvement of leaders in every aspect of organisation enabler the leaders to build relationship with all the human resources of the organization.

Leaders in M&S involve personally for solving various employee issues in organization that also created a healthy work culture in organisation.

Leaders follow the more risk taking approach in bring new elements such new practices, technologies and other aspects that also involve risk and leaders don't hesitate before taking any risk.


Managers in M&S carry the huge involvement in various internal and external operations of the M&S as the managers carry the responsibilities of smooth operations of company.

Managers also need to deal with external entities such as dealers, manufacturers, customer's and other associated entities as a part of the working operations.

Involvement of leaders are mostly restricted towards the both internal and external aspects of the organization.

Leaders also carry the major involvement in internal aspects of the organizations such as conducting operations, solving issues and other associated internal aspects of organization.

Management theory in organization

Management in M&S are more keen towards following the behavioural theory for working practices.

Behavioural Theory : Behavioural theory is also called as human relation movement as it enable the management to address various human dimensions in the organization. Behavioural theory enable the management to better understand the human behaviour in the organisation. The behavioural approach of management empower the management to improve productivity by motivating employee's, solving conflicts and managing expectations of employee's and consumer's. Ask for assignment writing help from ou

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