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Operation Manager of Marks & Spencer

University: UKBC College London

  • Unit No: 4
  • Level: Undergraduate/College
  • Pages: 5 / Words 1134
  • Paper Type: Assignment
  • Course Code: D/508/0488
  • Downloads: 991
Question :

Operation Manager of Marks & Spencer is having responsibility of preparing their staff members for future goals. So they have planned for adopting management development programmes in order to analyse the difference between Management and Leadership concept. Recommendation should also be given on Contingency & Leadership theories that are the key factors of the development programme. The report consists of the following questions evaluated as:

  • Determine the difference between of leader and work of manager at Marks & Spencer
  • Evaluate the manager’s function and role played by leader in various situations at Marks & Spencer
  • Analyse functions of leaders and managers in various approaches of operations management.
  • Develop interrelation between leadership and management in business environment at Marks & Spencer
Answer :
Organization Selected : Marks & Spencer


Operation management is significant process which helps to manage overall things as to deals with designing, organizing and controlling managerial activities. In this work as management, quality control and development processes are the main terms which concerned with operational activities of an enterprise (Kalra and Kopargaonkar, 2016). In order to process business activities in systematically manner it is essential to have skilled labour work force.

The present report has focussed on business activities of Mark & Spenser. It is one of the global leading brand of UK, it deals in selling clothing and luxury food products. The main goals of this enterprise is to achieve high amount of profitability and productivity.

The main role of an entity is to manage and lead the organisational activities in systematic mode. Thus, this two are the main components in order to perform business function effectively and efficiently. It is business function and firm is responsible to for managing the process as creation of goods and services effectively.

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a. Description on difference and similarities between manager and leader considering the roles and characteristics.

Operational management is that part of an enterprise which deal with controlling process so that overall things can be done effectively. The Mark and Spenser is one of the largest retail brand which deal in food and clothing products. Thus, high quality product and service will be helpful in terms to leading and managing overall activities effectively. Moreover, leadership is the skill in which the person who possess the ability can be termed out as a leader. In this, the term management is discipline and practitioner of discipline can be known as manager. Thus, it can be said that leader and manager both are playing the great role in an organisation. In this way leader is the one who works as to inspires, influence and encourages individual of an enterprise. Furthermore, the role of the manager is depends over level of managers (Hatch and Cunliffe, 2013). With the help of effective working they are able to attend the objectives. In the below context there are some role and characteristics of leader and manager has been discussed as are-

Basis of comparison




In this, leader is the person who works as to influence his subordinated in terms to achieve the one common goals of an enterprise.

The manager is the person who manages the organizational activities and they must do their things as to plan, direct, coordinate and control the overall activities of business enterprise (Griep and et.al., 2016).


In this, the leader sets the direction.

In this, manager plans the details of an enterprise.


The leader work as to have reduction in risk.

In this, manager takes the risk.


In this term, leader focuses on the people.

Under this, manager focuses on the procedure and process.


In this, leader aims at growth and development of the enterprise. They work as to lead the overall activities of an enterprise so that organisation goals of an enterprise can be achieved.

Managers works as to accomplishing the end result of enterprise. With help of managing the business activities systematic the whole organisation can achieve its desired objectives.

b. Define the function of manager as per Fayol and how manager of enterprise performs this function.

In this, function of management can be defined as planning, organizing, leading and controlling the overall activities of an enterprise. Fayol has explained the five managerial functions so that overall activities can be done smoothly manner. Moreover, it can be said that Fayol puts its major consideration over identifying the importance of manager by understanding about the people who worked for them. Management is the kind of social element process. It is involved with responsibilities in terms to achieve the specific organisational objectives. This kind of activities will be helpful in order to achieve the proper vision and goals of an enterprise. In this, there are key function of process of management which has been discussed in below context as are-

Planning- In this, first managerial function of an enterprise will be taken as process of planning. Moreover, the main aim is to creating the detailed plan towards achieving the organisational objectives. It will be inclusive of function as identifying the task, desired goals and outlining the task so that each things can be performed with particular vision and objectives (Blum, 2015). Thus, manager and leader of Marks & Spenser needs to process business activities systematically.

Organizing- After planning, the process of organising is need to plan organisational activities in systematically. The physical, financial and other resources will work as to process the business activities systematically. It is process involves as to developing the overall organisational structure to ensure all activities in terms to accomplish the aim of an enterprise. Thus, Marks & Spenser works as to process of defining and grouping the activities of an entire process by establishing process of an enterprise in systematic mode.

Staffing- It is one of the essential element of an enterprise. The major aim of this organisation is to ensure the right people at the right place so that enterprise can hired the best employees to an enterprise. This function will be helpful in order to process put their consideration over to possess the organisational activities in the systematically manner. It is one of the crucial part of the management as it is helpful in terms to enhancing the integrity of an enterprise.

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