Research Proposal And Literature Review
Training and development activities in organization are greatly influencing productivity of workers that directly affect quality of products and services along with consumer satisfaction. Customer service is one of the most important part of hotel industry that creates positive and negative impact on goodwill of organization and perception of consumers. The service quality of hotel organization depends on skills and ability of employees that belong from different department within a business entity (Saunders, Lyon and Möllering, 2012). This research project determines relationship between training and development operations and efficiency of workers.
In this aspect, this research project evaluates several aspects of business operations like skills advancement practices in hotel industry and their impact on service quality and efficiency of business. In order to gain different kinds of information, it presents detail study of several factors related to hotel industry. First of all it determines aims and objectives of whole research. After that, this report explains background and research methodology. In order to gain accurate information and other data, it carries out literature review with the help of various kinds of data according to research topic.
Identifying research question of the study
Aim: To investigate impact of training and development on customer services in Lawton Court Hotel of UK.
Objective: The major objectives of this research are explained below-
- To identify impacts of training and development on effectiveness of staff in Lawton Court Hotel
- To assess relationship between effectiveness of employees and quality of services in Lawton Court Hotel
- To identify techniques of training and development practices in Hotel industry
Does training and development has impact on customer service?
In the contemporary times, every organization makes efforts to enhance goodwill of firm by improving service quality. For this, management in hotel industry adopts several approaches. In this process, training and skills advancement activities influence efficiency and productivity of staff that enhances service quality (Nadiri, 2005). With the help of this study, this report will present impact of different kinds of training and development approaches on customer services. This research assists management in hotel organization to establish relationship between productivity and skills of workers with process of working and satisfaction of consumers. This research will also provide answer of the question about effects of several methods adopted by manager in order to enhance knowledge o