Training By Organization On Employee Motivation
Methodology for Organization On Employee Motivation
Globally, the role of employees is an important aspect in most organizations. It forms the basis for maintaining and sustaining the competitive advantage of an organization over others in the same market segment as well as to retain the core competence of their products and services.
In the hotel and leisure industry, small scale enterprises are being stressed to the limit recently in face of global economic recession and competition from large-scale enterprises such as the Marriott Hotels, Holiday Inn, Hilton and Novotel Hotels that have both technological and financial advantages over the small scale ones in the industry.
The primary aim of this report is to carry out analytical evaluation of Dome Hotel and identify how employees’ training opportunities and commitment are included in the business process of the company to motivate its employees and in the process obtain competitive advantage over others in the same small scale hotel industry.
The research objectives centers on analysis and critical evaluation of the concepts and theories of employee training and engagement based on the following factors:
Increased global competition in the early 80s brought about extra flexibility needed for deploying complete control of benefits that are derived from wages and cost on the part of employees which will results in lower wages (Welbourne, 2007).
Human resources strategies as recognized by literatures might impact upon the performance of the organization directly or indirectly through the result of Human Resources Management.
There are also other studies which explores the best practice of HR and most of them conducted by Bamberger &Missoula (2000), Boxal & Purcell (2003) and Gerhart B (2005) all laid focus on three tools under which the universal practice of the HR will impact upon the performance of the business:
Always on the fore-front of employees’ training and engagement is the organization’s HR department despite existing controversy between the HR management and the performance of the business. This happens as a result of practices and policies of Human Resources Management’s current role in the business strategic partnership (Saks, 2011).
Dome Hotel Ltd is a small scale enterprise based in Camber well South East London providing temporary accommodation to tourists and leisure seekers in that area of London. In today’s global competitive world, hospitality industries are fast growing within the Hotel sector.
In order to remain competitive in the market environment an organization operates under, it is vital to offer training opportunities for the employees. Global technological implementation and adaptation of different work concept by several companies in the hotel and leisure industry has given rise to increased competition within those involved in the industry.
Where there is commitment on the part of employers for providing training and development , the employees will reciprocated the employers action by increasing their organizational commitment, as employees become more skilled as their performance increases and will be committed to their profession which results in a win-win situation for all the parties.
The turnover of employees has always been the hospitality industry’s largest problem and some reasons cited includes inadequate benefits, low compensation, poor employees moral, poor conditions of work and attitudes towards job.
According to Byrne (1986) “The hotel industry as well as its high turnover of labour and the intensive nature of the labour force is overloaded with low job security, shift duties, lower pay and limited opportunities needed for promotion.”Simon &Enz (1995) and Riley &Dodrill (1992).
In today’s competitive global working environment, the challenge is not entirely about retention of talented individuals, but it is about training and engaging them fully at each stages of their working life by capturing their hearts.
The Gallup Study (2006) splits the trained employees into three levels namely:
Research methodologies involve the processes and methods that can be applied and followed to carry out suitable research on a given area of study. There are two popularly known research methods that use various techniques for undertaking the research process depending on factors such as the type of data collected, the data supplier and result’s provision after the data analysis.
The two types of known research methods are primary and secondary research methods.
There are various data collection techniques available for conducting a research of this nature and they are interviews, questionnaires and observation techniques and all will be explained in detail. The method chosen for this report will also be explained with the reason for choosing the method.
The method that has been chosen for the case study of this report will be through personal interviews that will be conducted on the employees and management of Dome Hotel with the expectation of positive response from them.
Research strategy is the strategies or the guide map which the researcher will follow while commencing the research. It is basically the whole plan where the researcher follows all the required strategies and processes for the accomplishment of research. Here in this research the researcher had made use data collected from both primary and secondary sources.
Data analysis is the process where the researcher analyzes the findings from primary and secondary sources and thus concludes general findings. After the data analysis process, researcher comes to know about the fact whether pre decided aims and objectives are fulfilled or not.
Following information has been gathered by the researcher from the secondary sources, the main aim of each HRM. practice is to develop and increase the employee’s commitment so as to improve the performance of the organization and gain competitive advantage.
In order to remain competitive in market it is essential for the organization to impart proper training to their employees, so that they provide proper services to the customers and gains a competitive advantage. Competition at the global level in hotel industry has increased due to implementation of different technology and also due to different work concept by several companies (Tourism Affairs, 2013). Apart from these there is a strong impact of imparting training to the employees, as it increases the skill and performance of the employees.
Following are the recommendations to the managers of the dome:
Books and journals
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