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Introduction of Business Organization - Costa

University: University of Suffolk London

  • Unit No: 2
  • Level: Undergraduate/College
  • Pages: 9 / Words 2224
  • Paper Type: Assignment
  • Course Code: QAB020C410A
  • Downloads: 1012
Question :

This report contains the following criteria :

  • Description of a chosen multinational company.
  • Critical examination of the allocated market.
  • Application of analytical models.
Answer :
Organization Selected : Costa


Organization has look modification in setting of economic. The key element of success internationally of companies through improving connection practical application. This prevents efficient interaction and swift way to international marketplace. There are various situations while companies are globally operating such as cultural difference, legal issues, HR issues, fiscal problems etc(Epifanova and et.al., 2015). On other hand, international business environment is the multi attributes involves dealing risk, legal, taxation risk, cultural difference and political conditions. Globally business environment consists political, economic, social, legal and technological surroundings. It offers in promptly approachable mode deeply analysis of business environment at territorial, national and global levels. This study is based on Costa. It is the multinational coffee house organization. It is subsidiary company of Whitbread. This assignment will assess the information of the chosen business organization. It will discuss the allocated business environment. It will analyze the application of an appropriate analytical approach by using data and examples from pestle analysis.


Introduction of business organization

Costa is the British multinational Coffee house organization headquartered in Dunstable, Bedfordshire. It is entirely owned subsidiary of Whitbread. Company is the second largest coffee house chain in the world. Organization was founded in London in 1971 by Costa family as whole sale operation delivering roasted coffee to caterers and expertise Italian coffee shops. It has since grown to 3401 stores across 31 nations by acquired by Whitbread in 1995. The business has 2121 UK restaurants, over 6000 Costa Express vending facilities and further 1280 outlets overseas including 460 in China(Botha, Kourie and Snyman, 2014).

Costa is selling Hot drinks, Cold drinks, Savoury snacks involving sandwiches, breakfast items, Giant biscuit. The revenue of Costs Coffee houses around 1.167 billion and 153 Million net income in 2016. The first Costa store outside the UK opened in Dubai in 1999. It was declared that Coca-Cola attends to buy chain of 3.9 Billion, a deal that is expected to completed in first half of 2019. Now they are expanding their business in the Poland.

All companies have many competitors, so that there are four challengers such as Cafe Coffee Day, Barista Lavazza, Mochas and Starbucks. Whitbread 59.5 Million acquisition of Coffee nation. A chain of devices of Coffee were re-branded as Costa Express. Organization plan to expand to target hospitals, colleges and shipping interaction. Company has suffered down in sales at its high street stores and warned consumers demand remain hushed. Its UK outlets had fallen 1.45% in the 30 November. Costa's whole UK sales dipped 0.1% in the first quarter marking only second time they have ever fallen. Company has 1357 high street stores, 1032 franchise stores and 7100 Express machines in the UK. Firm has inclined its own utilization of disposal cups and is now recycling 12 m year out of yearly 200 m sold. Now they are offering recycling in every stores. Chain is also contributing 25% discount to consumers bringing in recyclable cup. The total sales growth of company is 7.5% and return of capital around 46% in 2017.

In the 2017, spending in quick services coffee outlets was forecast to scope 2.4 Billion British pounds and expected visits to range 673 million. In 2018, revenue of company around 1.00 Billion(Last three year revenue of Costa Group, From 2016 to 2018).

Introduction of the allocated business environment

Poland is the nation located in Central Europe. It is parted into 16 administrative subdivisions, covering an area of 312,696 square kilometres. Nation has mostly temperate seasonal climate. Around 38.5 Million people with a population. Poland is developed market and regional power. It has eighth largest and one of the most dynamic economies in European Union.

Costa Coffee house operators expand their business in many nations, Now they are opening new coffee house in Poland. Therefore, operators are identified and research about inflation rate, GDP, population size etc(Bah and Fang, 2015). They are also searched about market in terms of customers demand, taste and preferences, competitors, legal rules and regulation, culture etc. After that, they are planned for opening store in chosen nation.

The Gross Domestic Product(GDP) in Poland was worth 524.51 billion US dollar in 2017 and 0.85% Gross values of Poland of the world economy(Poland Gross Domestic Product, 2017). From 1985 until 2017, GDP in Poland averaged 265.34 USD Billion in economy.

The economy of Poland is the fastest growing with the EU having powerful domestic market, lower private debt, low unemployment rate, flexible currency and not being dependent on single export sector. It is an example of the transition from centrally planned to primarily market based economy. Germany is the largest trading partner of Poland. Liberal law on set up new company have prevented development of private sector. Chosen country has large number of private farms in its agriculture sector with the possible to become leading producer of food in the EU. In September 2018, unemployment rate is low that was estimated at 5.7% in the EU (Poland Unemployment Rate, 2017).

Poland has pursued policy of liberalising the economy. The nation's most successful export machinery, furniture, food commodities, clothing, shoes and cosmetics. In October 2018, annual inflation rate in Poland is expected to decrease to 1.7% from 1.9% in the previous month and below market expectation of 1.8%.

On monthly basis, customer prices went up 0.4%, following 0.2% profit in September. Inflation rate is averaged 8.44% from 1992 to 2018. The population of Poland defines 0.55% of the world's total population which arguably refers that one person in every 183 people on the planet is resident of chosen country. The total population in select nation was estimated at 38.0Million people in 2018. In the 1960, population size is 29.5 million in Poland.

Appropriate analytical approach

Costa Coffee house is the largest coffee house in UK. Firm expand their business and open new coffee store in Poland. Therefore, operators of company utilized appropriate approach for analysis environment of chosen nation for expanding business. So that, they are utilized pestle analysis for analysis business surroundings of Poland. In this analysis, identify political issues, legal rules and regulation, taxation etc.

Political environment: It includes exchange rate, foreign direct investment, GDP etc. These factors are affected on business expansion of Costa. Poland's GDP and unemployment rate are lowest, so that it is negative impact in business expansion. Therefore, Costa operators identifies these factors and taking decisions for overcoming on elements. The political area involves huge effects after regulations of businesses. This involves restrictions on importing technical, capital products and raw materials. Government regulates facilities and incentives. They are restricted on exporting product and services, pricing and distribution of goods, requiring official procedure for setting the business in Poland.

Economic environment: It includes interest, inflation rate, GDP par capita, direct and indirect tax, level of national, per capita income. Therefore, for expansion of business, operators of company identify all factors and taking solution of these factors. These elements are included adjustments in the international marketplace. For example, increase in economic activity increase the demand of products ultimately decrease price. It involves sources of financial and their costs, availability of workforce, managerial, technical labour available, their salary and wages structure. It also includes stage of economic development and pace of growth. Therefore, company is faced various problems regarding facilities of infrastructure, costs and sources of financial resources.

Technological environment: It includes level of technological development in the nation, changes in technical, sources and restriction of transferring technology. These technological environment consists elements related to material and machines utilized production of goods and facilities. Level and acceptance of technological innovation in Poland, it is essential aspect of global business environment. Therefore, Costa's operators identifies and takes decisions related to adopting of technology for expansion of business in Poland. This give competitive advantages. Many nations are accepting of technological invention.

Social and culture environment: This includes changes in social structure in which involves behaviour, taste and lifestyle of consumers. Therefore, operators of Costa Coffee house identifies these elements for expanding of business in Poland. These factors affects on international businesses. This factors also involves effect of social, cultural and religious elements on acceptableness of good, resistance to changes, demand of products, pricing of good etc. So that, operators of company make sure that appropriate decisions regarding customer satisfactions.

Legal environment: It involves different legal factors such as consumer protection, environment, health and safety, employment law etc. that are applied in every organization. Therefore, an operator of Costa identifies all legal rules, regulation and policies that are affected on business expansion in Poland. Poland has number of state helps in measuring in place to attract foreign investment. While chosen nation has some limitations of foreign direct investment, its whole regulatory surrounding is complex. In 2013, pointed out that nation's tax system remains difficult and invalid. These elements affect company in terms of considerable study into Poland's taxation schemes. We provide the best online assignment help from expert writers. Contact Instant Assignment Help.

Competitive Environment: This environment also modify from nations to nation. This is partly because of economical, political and social atmospheres. These involves ion environmental elements that assists in decide type and degree of competitions. It exists in the chosen nation. This affects on large and small, public and private companies, so that Costa's operators are determined the major competitors in the market place. With the help of this factor, company decide about pricing of product of competitors of marketplace of Poland. Therefore, operators of company make sure that taking appropriate decision about the pricing of products that are introduced in the marketplace of chosen country.

Trade and financial environment: It is considered financial stability of country. Poland performed specific in terms of stability of its exchange rate and banking system. Currency transaction are treated in Poland depends highly nature of relationship among home country (UK) and Poland. Therefore, company is faced financial risk in the host country. There are tariff and non tariff barriers to trade in chosen country which is faced by Costa Coffee House.

Costa is the multinational coffee house in the UK. They have expanded many international operations. Now they are expanded their business expansion in relation to opening coffee store in Poland. Operators of company identifies different factors such as political risk, financial risk, legal rules and regulations, technological development, economic condition etc. In the economical situation like inflation rate, gross domestic product, population, customers demand, social and culture factors in the Poland. Operators are also identifies that political factors in which includes taxation, foreign direct investment, government regulations that are affected on expanding business in chosen country.

Owner of organization has determined that technological adaption, solving technical issues that are influenced on business expansion in global context. Therefore, they are selected Poland for expanding of business. With the help of business environment, operators determine competitor's pricing and products, customers demand, trade and financial environment of chosen country. They are identified customer taste and preferences, cultural difference, needs and wants, lifestyle of consumer towards product and services of Costs in the Poland.


This report has summarised that background of Costa Coffee house that includes its financial performance, revenues, profits, losses, location, international operations. It can be concluded that introduction of Poland there company is expanded their business. It also determine last three revenue by using graph. Therefore, organization has decided that determine various factors affects on business. It includes political, legal, social, economical, competitive etc. It can be discussed that determine GDP rate, population size, inflation rate, GDP per capita, unemployment rate etc. that have affected on expansion of business globally. Furthermore, report has completed that determine business environment in the international market. It can be various elements that includes legal, political risk, cultural difference in business expansion by Costa in Poland.

Read also: Managing and Running a Small Business - JS Supermarket


  • Botha, A., Kourie, D. and Snyman, R., 2014.Coping with continuous change in the business environment: Knowledge management and knowledge management technology. Elsevier.
  • Epifanova, T. and et.al., 2015. Modernization of institutional environment of entrepreneurship in Russia for development of innovation initiative in small business structures.European Research Studies,18(3), p.137.
  • Bah, E. H. and Fang, L., 2015. Impact of the business environment on output and productivity in Africa.Journal of Development Economics,114, pp.159-171.
  • Savrul, M., Incekara, A. and Sener, S., 2014. The potential of e-commerce for SMEs in a globalizing business environment.Procedia-Social and Behavioral Sciences,150, pp.35-45.
  • Hamilton, L. and Webster, P., 2015.The international business environment. Oxford University Press, USA.
  • Kolk, A., 2016. The social responsibility of international business: From ethics and the environment to CSR and sustainable development.Journal of World Business,51(1), pp.23-34.
  • Cumming, D.J. and Zahra, S.A., 2016. International business and entrepreneurship implications of Brexit.British Journal of Management,27(4), pp.687-692.
  • Anglin, M., and et.al., International Business Machines Corp, 2015.Integrated approach for deduplicating data in a distributed environment that involves a source and a target. U.S. Patent 9,058,298.
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