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Communication Skills For Business


Communication skills can be defined as the ability to convey a message, opinion or idea in an effective manner. This is due to the fact that within a particular organisation, information flows across all organisational levels on a continuous basis. It is important for every individual to be in possession of such skills that allow them to transfer important piece of business information in a clear and concise manner, making sure that the message sent is the same one that is received. The main purpose of communication skills is to foster effective working relationships between staff and clients in a manner that cohesiveness, efficiency and profitability within business enterprises is enhanced.

This report aims to provide a critical analysis on communication models, systems and technological techniques used for communicating information within a business environment. Apart from this, principles of effective communication, their barriers and solutions along with an in-depth evaluation of written as well as oral methodologies have been iterated within this report. Largely, this report is bifurcated in the form of a PowerPoint presentation, Role-play and documentation such as Letter, Email and CV for facilitating a detailed discussion regarding the communication skills used in business.

In order to better understand Business Communication skills through writing, the following three documentations have been produced in relation to the advertisement of Female Customer Care Representative illustrated above:


To: hr@nexchem.co.uk



Subject: In Response to Customer Care Representative (Female) Vacancy

Dear Sir/Madam,

Greetings for the day!

I am writing this mail regarding the job vacancy advertised in the career section of your official website on August 6, 2019. With reference to your advertisement, I would like to appear for the recruitment process. In order to appear for the interview, kindly intimate regarding any other step that needs to be completed or mail to be forwarded.


Yours Sincerely,

Sylvia James


Cover Letter:

Ms. Sylvia James

2, Westminster Avenue,

London, United Kingdom


August 8, 2019

Mr. Benjamin Crusoe


60 Holborn Viaduct,

Holborn, London,

United Kingdom

Dear Sir,

I have seen your job advertisement posted on your website and I would like to apply for the position of Customer Care Representative (Female) in your organisation. Please be informed that I am an undergraduate student aged 20 years who is well-versed in both English and Sinhala. Currently, I have been looking for a career opportunity with a well-established organisation where I can utilise my capabilities developed.

I am currently pursuing a Public Relations Course from Regent College, London which has helped to learn the basic nuances of this field. I have volunteered in college events, fairs and exhibitions over the first two years of my university. Being an extrovert, I enjoy conversing with people as it allows me to expand my horizons. I believe that my communication skills are my biggest assets that can enable me to undertake the role of a customer service representative in an effective manner.

I am a determined and organised individual who has an affinity to work under pressure as I believe that a busy environment helps in bringing out the hidden capabilities of oneself. I have enclosed my resume hereunder. If you have any queries, do not hesitate to contact me on the phone number given provided in the attachment.

Thank you for your time and consideration.

Yours Sincerely,

Sylvia James

Curriculum Vitae:

Name: Sylvia James

Address: 2, Westminster Avenue, London, United Kingdom

Contact number: 2319998976

Professional Summary:

Courteous and highly energetic public relations major who is passionate about making a career in customer-centric business environment.

Job Experience: Volunteering Experience in PR Events held in College.


  • Specialization in Business Communication skills.
  • Strong interpersonal skills with a pleasant personality.
  • Passed GCE with A*(a*) grade.
  • Good knowledge of Microsoft word, excel and power point.
  • Knowledge of visual art and creativity.


Ability to handle conflicts at work place.


Impressive technical and decision making skills.


Ability to work in team and handle it as a leader.


Effective negotiation and communication.



  • Pursuing B.Comm (PR) from Regent College, London.
  • Senior secondary from St. Mary school, London.
  • Secondary from St. Mary school, London

Declaration: Hereby, I ensure that all details provided by me is valid.

Date: 08/08/2019

Place: United Kingdom


From the above report it can be concluded that Business Communication Skills play an important role in ensuring that competitive advantage is preserved in an effective manner. The models and systems used in the businesses helps in understanding the nuances of theoretical frameworks relating to communication. Apart from this, various methods used to communicate such as Verbal, Non-Verbal, Formal, Informal and Electronic among others can facilitate faster and cheaper flow of information from one source to another. Hence, ability to communicate clearly ensures that the message sent is the same one that is received. Thus, good communication within our business helps effective working relationships with staff and clients. When our people communicate well and work together as a team, our business is more likely to be efficient and profitable.


  • Afshari, A. R. and Kowal, J., 2018. July. IT Project Manager Selection Review. In 2018 IEEE 16th International Conference on Industrial Informatics (INDIN). (pp. 1071-1076). IEEE.
  • Böttcher, F. and Thiel, F., 2018. Evaluating research-oriented teaching: a new instrument to assess university students’ research competences. Higher Education. 75(1). pp.91-110.
  • Carstens, A., 2019. Advice on the use of gestures in presentation skills manuals: alignment between theory, research and instruction. Image & Text: a Journal for Design. 33(1). pp.1-34.
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