Facilities operations management is a process of managing and controlling procedures, human resource and assets in relation to a building or hotel property (Slack and Brandon-Jones, 2018). Facilities manager is a person responsible for monitoring and controlling the activities in relation to running and maintenance of hotel building. This report is based upon the facilities and responsibilities in relation to a newly built hotel in UK. This report will explore the various responsibilities of a facilities manager towards staff, operations and customers. Also, it will take into account the health and safety, environmental and legal compliances that need to be considered by hotel management. Besides this, it will give an insight into the effective control systems for processing the information and effective systems for building management. Lastly, it will include the analysis of criteria that is used for evaluating quality and effectiveness of hotel operations.
1.1 Responsibilities as a facilities manager towards staff
Facilities manager is a person who is in-charge and head of a building and is responsible for making sure that the hotel and its amenities meet the needs of people working in it. He ensures that all the security, maintenance and work facilities are in accordance with developing a healthy and sound atmosphere for the workforce involved in executing operations related to hotel. The responsibilities of facilities manager towards staffFacilities Operations Management are described below:-
Effective working and management: Facilities manager is responsible for selecting or recruiting skilled, talented and potential individuals for undertaking various activities in relation to newly opened hotel. It is required by him to ensure that the finance in relation to manpower appointment and management is allocated in the beginning of year so that there is no glitches in operations or day-to-day working of hotel (Slack and Brandon-Jones, 2018). Also, it is his responsibility to make sure that activities are smoothly carried and grievances are adequately addressed under his supervision.
Clear job descriptions: Facilities manager is responsible for ensuring that all the workers and personnel associated with operations and management of newly built hotel have knowledge about their duties and job role. The authority, responsibility and accountability of staff should be clearly specified so that there is no mismanagement during hotel o