Managing Food & Beverage Operations - Burger King

Sector	Description	Advantage	Disadvantage	Example
Hotels	Hospitality sector is expanded in wide area. It offers variety of services that includes accommodation, food, etc.	Freshers can easily get jobs. There are large number of career opportunities available.	Working hours are not fixed in seasons. The environment is also not so better to work in.	Marriott < https://www.marriott.com/default.mi >
Fast food	They can be divided as QSR, FSR, etc. in which various services and food items are provided (Kanyan, Ngana and Voon, 2016).	A person learns a lot of professional knowledge. A lot of opportunities are available for graduates.	Person has to deal with customers in different languages There is a lot of work load in festive seasons.	KFC < https://online.kfc.co.in/ >
Branded Restaurants	They are different from fast food outlets as it provides lunch and dinner facilities.	Free access to food and accommodation. High rise in pay.	Long working hours.	Popeyes <https://popeyes.com/>
Golf club	It provides services of playing golf and club combined.	Exposure to green environment high salary and less work.	Inflexible working hours. No proper criteria to get job.	Doha golf club < https://www.dohagolfclub.com/ >
Fine dinning	They are family style restaurants.	Standards working hours	Harsh environment
Casual dinning	These restaurant serves moderate pricing food in usual atmosphere.	Better atmosphere to work	Not proper working hours
Street food stalls	These are local street food stalls located at particular place.	Very low profit margin	Harsh environment
Coffee shops	They can be branded or non branded coffee shops.	better atmosphere	Less growth opportunities	Starbucks
Gastro pubs	Both bar and restaurant that serves high quality and expensive food and drinks	High benefits	Inflexible working hours	F bar and lounge

TASK 2

P2 Explain different rating systems used for the food and beverage industry nationally

Business operating in food and beverage industry are given rating on basis of standard system. These grades help in differentiating hotels on basis of quality of services and products offered. The ratings are given by international and national agencies. The different rating system are described below:-

Scores on the doors- This system is followed in UK where grading are given on basis of safety and security regulations implemented by restaurants. Government authorities give ratings by comparing results. It is a 6 tier rating scheme applicable in UK and neighbouring countries.

AA rosettes- This system is only followed in UK (Sen and Kaushik, 2016). they are not ratings but rewards which is given by officials. They visit different hotels and restaurants and evaluate each type of services provided by them. the ratings vary from one to five star.

Michelin stars- the grading system was developed in 1930 in which restaurants are given grades. It also consists of stars but is different from AA rosettes (How Michelin stars are awarded to restaurants. 2018). There are only three stars in it, one denotes very good restaurant, two for excellent cooking and three means exceptional cuisine. Every year ratings are changed due to update.

Hotel stars – It is very common system followed in every country. Here, ratings are given between one to five. One shows low level of services and five shows very high and excellent services. this makes it easy for people to identify which hotel or restaurant offers best services.

TASK 3

P3 Discuss the current and future trends affecting food and beverage businesses

There has been a lot of change in trends in food and beverage sector. It has led to some advance developments in providing services to people (Valta and et.al., 2016). also, the way of taking order and delivering is changed. Due to this there is a great impact on growth and development of fast food sector. The changing trends are described below :-

Touch screen technology – Technological advancement has almost impacted every sector. The use touch screen devices has made the work easy for people. Similarly, in future companies engaged in fast food sector will use such devices. it will make it easy for people to select and give orders. Moreover, waiters will use devices to process and take orders. The chefs will monitor food cooking through devices. this will make it easy for them to maintain temperature of room. All things will become automated in restaurant and hotels.

Chefs at home-in today’s era people lives has become fast. They spend a lot at work place and dos not get enough time to prepare healthy food. Along with this, now they are more concerned towards eating healthy food. In recent time there has been increase in trend of chefs coming home and preparing food. The emergence of this trend in future will highly impact on fast food sector. People will consider calling chefs at home to prepare food. It will lead to fall in sales and profits of QSR’s. more people will get involved in providing services of chefs at home. The companies have to make more efforts in attracting people.

Mobile phone as room key- due to integration of technology with internet (IOT), everything is connected to devices. it has made it easy to do complex task quickly. in hospitality industry many key changes will occur (Goldsmith, Lin and Monteiro, 2016). Among them one is mobile phone will become room key. It means customers will be given a unique code through which access of rooms is given. This trend will enable hotels to implement advance IT infrastructure.

TASK 4

P4 Demonstrate professional food and beverage management skills

In order to build and develop a successful career in food and beverage industry a person should possess high level and various professional skills. This is because they have to deal with different customers differently (Bellido and Heras, 2017). Furthermore, there are large number of opportunities that are available in this sector. The skills required in Burger King are :-

Communication- A person should possess high level of communication skills so that it can easily deal with customers. he or she should listen and reply in proper way. in Burger King many people visit outlet in one day. Thus, person must know 1-2 other languages as well. The candidate of native region must speak, write, etc, local language easily.

Safety- A person must have knowledge about different types of safety tools and equipment that can be used in situation. Moreover, he or she should know how food is kept safe and at what temperature., what precautions are to taken, etc. Burger King follow safety standards very strictly. With this they prepare food and offer services. the candidate must know about safety standards.

Customer service- Burger King is fast food retain restaurant. The employees have to deal with different types of people. so, person must possess relevant skills about how to handle customers, treat them, serve food, etc. (Robinson and et.al., 2016) this professional skills makes a person eligible to work in food industry.

TASK 5

P5 legal requirements and regulatory standard for food and beverage services

Food and beverage services are directly linked with the health of individuals thus service providers must ensure that their products and services do not cause any adverse impact on the health of individuals. Though different countries have variety of regulations related to Food and beverage but all regulations have common objective of ensuring the safety standards with these services. Some essential regulatory standards which must be followed by the organisations are as follows:

Food safety and quality compliances:

The regulation agencies provide clear guidelines for Food and beverage services which guides them to ensure that the products they serve are not harmful. Their processing and manufacturing is accomplished under safe environment (Radzi, Saidon and Ghani, 2016 ). For instance dairy products and meats which can cause harmful effect on human beings if not verified before processing. These compliances ensure that service providers use only good quality of ingredients. The manufactured food must be supplied with safe and secure manner. It should not be supplied in a way which promotes the food contamination or can cause adverse impact on health of individuals. These regulations thus describe how service providers can supply, manufacture products.

Read also:
Understanding of Food and Beverages Operations

Maintenance and hygienic regulations:

The processed foods must be stored with specific mechanism so that they can be preserved. These regulations enable Food and beverage service providers to regulate that only edible preservatives are used. It also ensures that the equipment’s which are used for food processing are cleaned and hygienic and do not cause any degradation in food quality.

P6 Comparison between operational and marketing technology

Technology is an integral part of the marketing and operational functions of Food and beverage service industries. These organisations can use technologies in following areas: