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Personal And Professional Development Skills

Question :

It is important to acquire the set of requisite skills which can result in personal and professional development. Every organisation needs skilled and talented workforce for its business growth and success.

  1. Understanding how self-learning and management can enhance lifelong development.
  2. Taking responsibility for own personal and professional development.
  3. Implementing and review own personal development plan.
  4. Demonstration to acquire transferable and inter personal skills.

INTRODUCTION

In an organisation, well skilled and professional employees plays a very crucial role who supports in achieve business objective. For improve performance and professionalism of personnels, organisation should provide opportunities for growth and their personal development. The personal and professional development plan is a formal means by which individual sets out the strategies, objective and outcome of learning and training (Boykoff, Moieni and Subramanian, 2009). When organisation have skilled, talented and professional personnels then it assists in improve business competencies and performance in the completive market. When any individual needed to improve their personality and professionalism then self managed learning is very important. There are various approaches of self managed learning through which individual can improve their knowledge, ability, skill and performance. The present report is based on the personal and professional development plan through which individual improve their competencies and professional skills that helps to organisation in achieve objective. In addition to this, a systematic identification of own development need and the activities required to meet them has been also addressed in this report. Moreover, various communication style and significance of effective time management strategies has been also discussed in this assignment.

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TASK 1

1.1 Evaluate the approaches of self managed learning

Self managed learning refers hard work and efforts that is contributed by person for improve their efficiencies and competencies. There are several ways and strategies to improve learning. Individual can make efforts for improve their competences by make own contribution and efforts or from organisation support.

Hilton is famous Hotel in the London which have main aim is to deliver high quality of product and services to customers so as they can get effective satisfaction. For address this objective, organisation provides opportunities to human resource manager and other staff memeber for improve their personality and professionals. With help of learning opportunities they can able to learn skill, ability, competencies and can able to perform in excellent manner at workplace. In addition to this, Hilton Hotel also motivate employees for involve in the practices of self managed learning (Albion, Tondeur, Forkosh-Baruch and Peeraer, 2015). This aspect assists to individual in design their bright career and professionalism. Following are some approaches for understand self managed learning that has adopted by Hilton Hotel-

  • Mentoring/Coaching- This is very important approach for self managed learning under which senior and more experienced individual in the organisation train, guide, direct and counsellor to a junior or trainee. Mentor is responsible for provide support and feedback to individual regarding their performance (Busse, Aboneh and Tefera, 2014). On the other hand, coaching assists to another individual for improve awareness and to set gaol for improve performance. Thus, mentoring and coaching is an effective activity of self managed learning through which individual can improve their existing knowledge, skill, performance at workplace.
  • Seminar and workshops- This is another one of effective approach of self managed learning under which individual can gain effective knowledge, skill, ability, idea etc.
  • Use of internet- In the today's era, use of internet is continuously increased among individuals. This platform also provide several kinds of information through which individual can improve their knowledge and idea about something. Furthermore, there are various social networking sites like Facebook, Twitter, Instagram etc that provides facility of chatting with other (Dowling, 2014). In the present time, individual spend their lots of time on the social networking site where they can chat with their friends, family member and other people. This option of self managed learning provide chance to improve their communication skill and writing skill. On this site, individual can improve verbal as well as non verbal communication skill.

As per the above discussion it has been analysed that there are various approaches of self managed learning through which individual can improve their personality and professionalism. There are also various kinds of learning style through which individual can understand that which style of learning is most suitable and effective for individual personality and profession. These learning style are discussed below-

  • Visual- On the basis of visual learning style, mind of individual reflect and affect what they see. They learn by colours, mind maps, diagrams, pictures and images. This kind of learner learns by things which are around of them.
  • Auditory- In this learning style, individual can learn through sound, music, rhythm, communication mediums etc. With help of this aspect, individual can improve their listening and communication skill (Elliott and et.al., 2015).
  • Kinesthetic- In this learning style, individual learn through dancing, acting, writing, drawing pictures etc.

1.2 Way in which lifelong learning in personal and professional contents could be encouraged

Lifelong learning is the process of gaining knowledge and skills throughout life. It is a self directed, continuous efforts contribute by individual for improve capabilities and professional development.

Continuous professional development- Lifelong learning helps to individual in continuous development and improvement. With help of continuous efforts and contribution, individual can easily improve their personality and professionalism in effective manner. Life long learning can encourage by continuous professional development which is a process of tracking and documenting the skills, knowledge and experience that individual acquired in both manner that is formal and informal (Fennell, 2015). Continuous professional development is a planned, continuous and lifelong procedure under which mentor, teacher and senior develops their personal and professional qualities and to improve their knowledge, skill and practices. With help of continuous professional development program, individual can easily improve their skills, ability, knowledge and criteria of working.

SWOT analysis- This is another one of the effective approach of lifelong learning in personal and professional context. With help of this approach, individual can easily analyse their won strength, weakness, opportunities and threat (File and et.al., 2015). With help of this approach individual can easily analyse and assess their competencies and effectiveness. On the basis of identified weakness, individual can make efforts and improve these weaknesses. In this aspect, by taking strategic action individual can convert their weaknesses into strength. Thus, it can be said that it is one of the effective approach for life long learning through which individual can improve personal and professional development.

Feedback system- This is another one of significant approach for lifelong learning under which individual can assess their weakness, ability and performance on the basis of collected feedback from colleagues and superior (Fullan, 2014). On the basis of reviews and feedbacks from other people like colleagues, superior, friends and family members, individual can identify the demand and requirement of improvement in their personality.

Further education- Lifelong learning can promote among individual with help of further education. It is the process of facilitating learning or the acquisition of knowledge, skill, value, beliefs and habits. Education frequently takes place under the guidance of educator but learner may also educate themselves (Grankvist, Kajonius and Persson, 2016). Education provides a systematic guidance and direction to individual for design their career and future. In this aspect, individual can learn new skills, ability, knowledge and idea about something.

Teach other- This is another approach of lifelong learning through which in individual can learn by teach to other people. Teach and coach to other individual helps to person in enhancing their own skill, knowledge, ability and capability.

1.3 Benefits of self managed learning

In order to personal and professional development in the individual, self managed learning is very significant aspect by which individual makes efforts for improve their own skills, knowledge, ability and capability. In the Hilton Hotel, its main aim is to deliver effective product and services and quality facilities to customers through which they can get effective satisfaction (Haarhoff, Thwaites and Bennett‐Levy, 2015). For address this objective organisation provides various opportunities for personal and professional development to its human resource manager and other staff member. With help of self managed learning, organisation can easily improve ability and performance of Human resource manager and also improve performance of organisation. Self managed learning have benefits for both employees as well as organisation which are discussed below-

For organisation

  • Improve quality of services- When organisation promote the self managed learning for employees then it helps in increasing quality of services and products. Through self managed learning, individual can improve skills, ability, knowledge, working criteria etc. This improvement helps to in increasing the productivity and working of employees at workplace. When performance and productivity of employees increases then quality of services of organisation can automatically increase (Knott and Scragg eds., 2016 ). A well trained and skilled employees helps in increasing the quality and facilities of organisation through which customer satisfaction and loyalty can also increase.
  • Design healthy working environment- While employees engaged with self managed learning then their personality and professionalism is positively improved. This helps to employees in performing in excellent manner at workplace through which objective can achieve easily (Moon, 2013.). A well skilled and professionals employees work effectively at workplace through which positive working environment can create at workplace.
  • Introducing new idea and creativity- When Hilton Hotel employees engages with self managed learning then they improve their existing knowledge, ability, creativity, criteria of working at workplace. This improvement assists in generating new idea and creativity among employees through which performance of business can improve.

For employees

  • Enhance motivation and confidence level- Self managed learning have major benefit for individual is regarding self confidence and motivation. When employees skill and ability increase then it significantly increases their motivation and confidence level.
  • Self awareness and self conscience- This is one of the major benefit of self managed learning for employees. With help of self managed learning, employees can significantly increase their awareness and conscience.
  • Learning new skills and ideas- With help of self managed learning, employees have opportunity to improve their skill and ideas. This helps in improving their personality and professionalism (Nicholls, 2014). The creative ideas and skills assists in improving new skill, ability and creativity that helps to organisation in producing high quality of product and service for customers.
  • Career Growth- When any individual engage with self managed learning then they have opportunity is improved their career growth. With help of self managed learning, individual can able to modify and improve their existing personality, abilities, characteristics, skill regarding working. This assist them in become successful in their career and they can achieve their life target.
  • Self reflection- Self managed learning helps to individual by reflect their personalty. Individual can easily measure and analyse their own personality through which they can make improvement (Noe and et.al., 2014).

TASK 2

2.1 Own skills and competencies against professional standards and organisational objectives

As per the scenario, Hilton Hotel have main aim is to deliver quality product and services to customers through which they can highly satisfy and organisation can earn maximum profitability. For achieve this objective, as a human resource manager and team leader of my subordinates I have various roles and responsibility. My major responsibility is performed excellent manner at workplace so as organisation objective can achieve. In addition to this, Being a HR manager I have responsibility to manage the employees and motivate them so as they can perform in excellent manner. For my junior staff member and subordinates I have also several responsibilities like motivate, control, manage, lead, inspire and direct them so as they can effectively achieve target. For achieve organisational goal, I needed to assess and analyse my skills, competencies and abilities. My existing skill and competencies are discussed below for attain the organisational objective-

Competencies and skills

Organisation objective

Time management skill

This is major effective skill and competency I have that supports me in achieve organisational goal. I have impressive time management skill through which I can easily manage various tasks in a single time period. With help of this skill, I can handle several customers and solve their issues in effective manner.

Communication skill

This is another one of the effective skill that supports me in achieve organisational goal. With help of this skill I can easily communicate with customers, staff member, subordinates, employees and inform them about important information. Communication skill aids me in develop effective relationship with customers through which they can easily define their issue and problem. This skill will help me in deliver quality services to customers and improve satsifaction

Technical skill

Being a human resource manager, this skill will also support me in achieve the organisation objective. With help of this skill I can manage several document related work with help of computer and other equipments. This skill helps me in improving speed of services and operation within organisation. For deliver quality services to customers, I also used social media and other platforms of internet that helps in improve productivity of business enterprise.

Strength- Being a human resource manager within Hilton Hotel, my major strength is my communication skill through which I effectively connect with customerss, their family members, subordinates, co worker and other supportive staff member. With help of this skill I can easily solve issue of customer in effective manner. I have another strength is my ethical behaviour that helps me in improving my personality and professionalism at workplace. I always follow some ethics, principle, punctuation, honesty and integrity regarding my work. Through this ability I can easily avoid unethical work at workplace and improve quality of product and services. This skill helps me in developing strong relationship with customers and their family members. My another strength is time management through which I can handle large numbers of task and client in effective and efficient manner. I am a good leader at workplace through which I can effectively lead, direct, control and motivate my subordinate so as they can effectively perform their task and responsibility. I used team working approach through which I develop effective coordination among team member that helps in generating effective outcome.

Weakness- As I have observed that my major weakness is lack of confidence and delay in decision making regarding work in the organisation. I can not take frequent decision regarding work within the organisation due to which operation is negatively affected. Furthermore, I have lack of effective confidence which affects my personality negatively at workplace. My another weakness is lack of ability to deal with criticism and pressure. An effective HR maanger must have ability to deal with pressure and criticism. Due to lack of confidence and positive attitude I unable to face complex situation and pressure. My another weakness is lack of presentation skill through which I am unable to communicate in front of many people within organisation. I have weakness regarding poor technical skill that create issue in speed of operation. Due to poor technical skill I am unable to carry out work with help of computer and other technical resources.

Opportunity- My major opportunity is to work in the international hospitality organisation where I can improve my personality and professionalism. In addition to this, my another opportunity is to attend the national seminar and workshop of management through which I can learn new skills, knowledge and idea of working within hospitality sector

Threats- My major threat is continuous changing policies, regulation and legislation regarding human resource management. Due to these changes, I have to make modification in the organisation policies, practices and strategies.

2.2 Identification of own development requirement and the activities required to meet them

As per the above discussion it has been analysed and ascertained that I have various weakness in my personality that may create issue in my growth and development. Being a human resource manager and team leader in the Hilton Hotel I have various kinds of responsibilities and role regarding organisation objective (O’Dwyer and Atlı, 2015.). My major responsibility is to deliver high quality of product and services to customers and manage employees in such manner through which they can effectively perform at workplace and achieve organisation objective. My another major responsibility is to lead, control, direct, motivate and encourage my team member and co workers so as they can effectively carry out their roles and responsibility toward organisation and improve quality of product and services. For achieve organisation objective I have to improve my personality and profession. On the basis of self analysis and assessment I have found that I have various weaknesses in my personality through which my work got hampered. I required overcoming these weaknesses by set specific activities. I have to design a systematic development plan through which I can overcome my weaknesses and improve personality.

Competencies and skills required

Current level

Development opportunities

Technical skill

Low

Technical skill can improve with by attend training and development program. By help of this program, I can learn the criteria to operate computer and other technical equipments.

Computer diploma class is another development opportunity of technical skill through which I can improve my technical skill.

Self practices and studies is another development opportunity of technical skill.

Decision making ability

Low

Personality development classes and workshop is major development opportunity for decision making skill.

Self practices, self assessment and self learning is another development opportunity for decision making ability.

Group discussion, team meeting and conference meeting is effective development opportunity for decision making skill.

Self confidence

Low

Self practices, self assessment and self learning is a development opportunity for self confidence.

More interaction with other and personality development workshop is another development opportunity for self confidence.

Presentation skill

Low

Presentation skill can improve by group discussion, team meeting, self assessment, self practices etc.

Another development opportunity is team working and interaction with many people. By group discussion and team meeting, I can improve my communication skill and self confidence through which I can give presentation in front of many people.

Professional knowledge

Low

Professional knowledge can improve with help of self studies and self practices. By help of self study, individual can learn knowledge and idea about subject. Being human resource manager within Hilton hotel I have to manage employees and achieve organisation objective in excellent manner. This can only possible while I have effective professional knowledge. This knowledge can improve by studies material and resources, self learning, personality development classes and workshops. Thus, for improve professional knowledge, development opportunities are personal development classes, self practices, self assessment, self learning and training program.

2.3 Development opportunities to meet current and future defined needs

As per the above discussion it has been analysed and assessed that there are various development opportunities through which individual can overcome their weakness and improve their personality and professionals. In addition to this, the manager of Hilton Hotel required to determine current and future requirement of development so that organisation can achieve determined objective and goal (Blais, 2015). For achieve organisation objective in effective manner, management have to focus on various development opportunities through which employees can improve their personality and professionalism. Following are various development opportunities for employees within Hilton Hotel-

  • Self assessment, self practices and self learning- This is one of the best development opportunity for employees through which they can improve their personality and professionalism. For meet current and future defined need, this is one of the best development opportunity through which individual can easily enhance their existing knowledge, skill and ability. For improve personality and existing performance, individual should engage with self practices, assessment and learning by which they can more improve their weakness.
  • Training and development program- Training and development helps to individual in increasing their existing skill, knowledge, ability and capability regarding working. Training and development is a function concerned with organisational activity aimed at bettering the job performance of individual and groups in organisational setting (Busse, Aboneh and Tefera, 2014). This is another effective development opportunity for individual through which individual can easily meet current and future defined requirement.
  • Performance evaluation reviews- With help of this technique employees working performance can measure and compare with previous results. Performance evaluation technique helps to manager in analyse and assess the strength, competencies and weakness of employees (Dowling, 2014). On the basis of performance evaluation review, manager and other top management can make necessary improvement in the personality and professionalism within personnels at workplace.

Professional skill

Existing level

5- Excellent

1-Poor

Current example

Ways to improve

Time management skill

4

My excellent time management skill helps me in managing multiple task and activities in a single time period. This skill assist me in become successful team leader as well as effective human resource manager within Hilton hotel. With help of this skill I can easily handle several tasks and deliver the fastest services to customers Large numbers of task and activities can accomplish within short period of time by help of this time management skill.

By self practices and self assessment I can easily improve time management skill and ability. Time management strategies and tactics will also support me in improving this skill.

Communication skill

5

I have strong verbal as well as oral communication skill that helps me in carry out my work in effective and efficient manner. With help of this skill I can effectively interact with staff member, customers and employees. This skill helps me in understanding issue of customers and solve their queries. With help of non verbal communication skill I can write effective human resource document, recruitment and selection documents, training report etc.

Communication skill can improve by interact with other people at workplace. Furthermore, I have to do self practice for more improve my verbal and non verbal communication skill.

Professional knowledge

1

I have weak presentation skill through which I am unable to give presentation in front of team member and co workers. I am also unable to conduct team meeting and group discussion with my team members.

Professional knowledge can enhance by self learning, training and development and attend personality development classes.

Technical skill

1

I have weak technical skill through which I am unable to design and prepare report and document with help of computer and other equipments. In addition to this, I am also unable to use social media, internet etc.

Technical skill can improve by attend technical class like diploma. In addition to this, by attend training and development program, this skill can easily achieve. By help of technical skill I can easily manage document related work with help of computer and other technical sources. With help of this skill I can improve my speed of work and maintain accuracy in my work at workplace.

Decision making skill and confidence level

1

I have weak decision making skill through which I am unable to take fast and frequent decision regarding work within organisation. Due to poor confidence level I am unable to take fast decision related to operation and treatment of customers. Due to lack of decision making skill I am unable to take decision regarding human resource policies, practices and strategies.

Presentation skill

1

I have weak presentation skill due to which I am unable to give presentation in my co workers, subordinates within Hotel.

2.4 a personal and professional development plan based on identified needs

S.No.

LEARNING OBJECTIVE/GOAL

CURRENT

PROFICIENCY

TARGET

PROFICIENCY

DEVELOPMENT

OPPORTUNITIES

TIME SCALE

1

Presentation skill

I have poor presentation skill due to which I am unable to speak in front of members in the organisation

To be able to develop business presentation

Self assessment and self learning. In addition to this, seminar can also assist me in improving my time management skill.

3 Months

2

Technological skill

I have poor technical skill through which I am unable to develop organisation report and other documentary work with help of computer and any other resources.

To be able to develop report and handle other technical work in the organisation,With help of this skill I can able develop report with help of computer and design organisation web page on internet. Recruitment and selection work can also handle by this skill.

Effective training and development program can aid me enhance my technological skill.

6 Months

3

Self confidence and decision making skill

I have week self confidence and decision making due to which some time my efficiency get negatively influenced at workplace.

To be able to perform excellent manner at workplace and achieve determined objective. With help of this ability, I can effectively play role of HR manager within organisation and take decision regarding HR policies, practices and strategies.

Personality development workshop, seminar. Attend training program.

3 Months

TASK 3

3.1 Processes and activities required to implement the development plan

Being a HR manager within the Hilton hotel I have various kinds of roles and responsibility. Organisation has main role is to deliver effective services and facilities to customers through which they can get satisfy. For achieve this objective, I have to manage and motivate employees os as they can effectively perform their task and responsibility regarding working. I have analysed that I have various weakness that should improve by me so as I can perform excellent manner. There are various activities and process that are required to implement development plan. These activities are discussed below-

Objective

Process and activities

To enhance technical skill

I have assessed that due to poor technical skill I am unable to perform duties and responsibility of HR manager within Hotel. I have to use internet and computer for training program, recruitment and selection etc. But this weakness hampered my target at workplace. For improve this skill, my major activity will to analyse my self and my performance. I have to set schedule for improve this activity and set specific target. By systematic schedule of time, I can easily improve this skill. Further more, I have to attend training and development program and other technical diploma classes for improve this skill.

To improve presentation skill

For improve presentation skill I needed to set target and connect with other people. By interacting with other people, I can easily assess my personality and improve communication skill. With help of group discussion, team meeting, conference meeting etc I can improve speaking skill through which I can give presentation in front of my junior and co workers at workplace.

3.2 document development activities as planned

Following are various document development activities that has been planned for improve personality and professional within Hilton Hotel-

  • Monitoring- Monitoring and self assessment is on e of the effective activity that will help me as a HR manager within Hilton hotel for achieve determined goal of organisation as well as improve my personality and professionals. For improve my weakness I have to monitor and self assess my ability, weakness, performance at workplace. By use of this activity at regular basis I can easily monitor and measure my performance and improve my weakness.
  • Self learning- This is another one of the effective activity that will organise by me for improve my personality and professionalism at workplace. I have to engage with self learning through which I can improve my weakness in effective manner. With help of this activity can improve my personality and professionalism within organisation and achieve business goal in excellent manner.

3.3 Reflect on own learning against original aim

As an HR manager of xyz company my first responsibility towards organisation is to recruit employees. My role is to attract and hire the talent. I will look for person who are highly skilled and qualified in their jobs. I am also responsible for proper training of employees working in the organisation. All type of training will be provided to employees including on the job and off the job training. On the job training may includes job rotation, coaching, job instructions, committee assignments, training of interns. There are various methods of off the job training like case study method, incident method, role play, in basket method, business games, grid training, lectures, stimulation, management education, conferences etc. I will also look after professional development of employees which can include asking employees to enrol in conferences, trade shows, seminars etc. My role will also to look behind the hobbies of employees so that I can conduct activities which would have their interest. As an hr manager I would provide them full support and motivate them to achieve their predetermine objective. I would help them in analysing their strength and weakness and also help them in analysing appropriate jobs for them. I would try to understand their needs and would fully help in resolving conflicts which are arising in between them. Resolving of conflict is very necessary for organisation growth. Every employee would be provided with incentives and rewards on giving their best performance which would increase their motivation and would also help in retaining the employees for long term. Policies would be updated and reviewed by me on time to time. The employees would be provided with time to time salary. Also, I would motivate employees to give feedback and come up with innovative and creative ideas.

3.4 Update the development plan based on feedback

After developed a systematic development plan I have founded that this plan is work in effective manner. This plan helped me in improving my personality and professionalism. It is needed to update and implement more activities so I can more improve this development plan-

Personal objectives

Activities

Resources

Technological skill

This skill can improve by attend technical classes and training and development class

Technological experts and high quality of technological equipments.

Presentation skill

Effective personality development seminar and classes.

Study material, qualified people, group discussion

Decision making skill

Self assessment and self learning help me in take effective decision regarding working at workplace.

Self confidence, group discussion

TASK 4

This is mainly on referring to the given scenario, in which, existence of improper communication is needed to be eliminated from work. Also, it should be with assistance of effective team management approaches. Although, these are referred to lead into several situational issues and thereby demands for appropriate work based solutions, as described in a stepwise manner below-

  • Defining the issue- This is the foremost step in which the concerned bodies of the organisation who are looking to resolve the issues will hereby identify the root cause of the problem (Fullan 2014). On whose basis, the given scenario has hereby elucidated the problem of poor communication among the team members. This has been defined to be an issue because of its atrocious consequences where such state of communication can in turn lead into conflicts among the team members. It is thereby important to understand the reason behind it and take proper measures to resolve it on time
  • Creating alternative solutions- This is yet another crucial step in which, applicable methods to solve the identified issues will be implemented by the concerned authorities. Herein, in order to resolve the problem of poor communication, certain effective strategies are required to be taken into consideration (Leach, 2015). This involves listening properly to avoid any mistakes in interpreting a clear message. Apart from this, it is also necessary to have an open mind and know about distinct set of cultures to act accordingly and regard the differences.
  • Assessing and choosing a substitute- This stage will involve evaluating the above stated measures that are chosen to resolve the existent issues found at the workplace. This is basically to choose from the most suitable measure and for which, it is important to make a prior analysis of the reasons behind the concerning disputes. It is currently in regard to the state of poor communication, that has been found to exist due to instructional barriers and emotional turbulence among the employees.
  • Implementation- This necessitates the application of the aforesaid measures with a concern of eradicating the concern of poor communication at the workplace (Moon, 2013). On considering the above identified root causes and measures to bring improvement, it is important to make a suitable presentation of symbols with a clear idea about the audience and their feelings. This will in turn lead to remove the existence of misleading symbols that is known to misrepresent the presentation and its real purpose. Beside this, the employees will be also taught about the ways in which they must refer to communicate with one other without being aggressive and respecting one others views.
  • Follow up- This is the last step that needs to have a control over the implemented measures and verify their precision to ensure the attainment of desired outcomes at the end (Boykoff, Moieni and Subramanian, 2009).

There is three kind of level, strategic level and tactic level and managerial level. In all this level it is important to make proper communication so that things can be done effectively.

Type of communication-

  • Verbal- In this, there is need to identify the cause of issue.
  • Written- The meaning of the issues is need to understand (Haarhoff, Thwaites and Bennett‐Levy, 2015).
  • Non verbal communication- It is helpful in terms to have the observation as per the person.

Communication styles

  • Assertiveness- It is style in which person should have ability to express the emotions without violation of right of others. This is helpful in terms to get the training under the social and communication.
  • Passive communication- under this, there is need to express the thoughts and feelings.
  • Submissive communication- Under this level, people do their best to deal with any kind of conflicts situations.
  • Manipulative communication style- under this, individual work as to control for having their own benefits.

Levels

Vertical- This refer as to transferring of information between differed level in enterprise.

Horizontal- This process works as to transferring of information between units departments of same level enterprise.

Others

Effective listening- Under this, there is need to have proper listening among the individuals. It is key source of making the effective communication. In order to manage the things in the enterprise effectively it is essential to make communication in effective manner.

Respect for others- Individual should respect each other so that better coordination between individuals must be made. By respecting each other in enterprise The enterprise is able to get the desired results.

Presentation skill- Effective presentation skills is helpful in order to develop an individual in professional manner. This kind of things will be capable enough to develop the skill among person in professionally mode (Fullan, 2014).

Strategies in terms to manage the time will be helpful in order to develop capabilities of an individual effectively there are various strategies for managing the time has been discussed in below context as are-

  • Managing log book- in this, task can be recorded and confidentiality of information can be maintained. With help of things can be planned effectively.
  • Using of time effectively- Under this, importance to the task can be given in relation to its superiority. With the help of identifying the task things can be managed effectively.
  • Prioritizing the workload- It is the kind of self evaluation process and it is need to be done in order to identifying the strength and weakness so that each function can be done properly.
  • Keeping the appointments- By making the proper recording and appointment of each task the work can be done on the effective manner. Thus, record of each thing is need to be kept so that things can be done effectively. (Cropley, 2014.)
  • Reliable estimate of task time- Under this, there is need to set the deadline of each task and with the help of it things can be done on priority manner.

CONCLUSION

From this entire report it has been summarised that in the Hilton hotel, Human resource manager have several kinds of responsibility and role regarding organisation objective. Manager have to manage employees performance, design policies, practices employees working etc. By self practices, self learning, training and development human resource manager can improve their skill, knowledge, ability etc. It has been also analysed that SWOT analysis and performance review technique helps to individual in analysing and assessing their competencies and weaknesses through which they can improve their ability. It has been concluded that When organisation promote the self managed learning for employees then it helps in increasing quality of services and products. Through self managed learning, individual can improve skills, ability, knowledge, working criteria etc. A well trained employees can help to organisation in achieve determined objective and earn maximum profitability and productivity.

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