Organizational Behavior

Role of Management and Organization for Business


Organizational behavior is the study of both individual and groups that take part in business activities and give their significant contribution in achieving goals and objectives. Present report will focus on role and purpose of management and organization for business as well as responsibility of organization towards society (Densten, 2002). In the next part, report will describe about external factors that affect organizational strategy.

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Management is framework of process and procedure and is used to ensure that organization will able to meet the goals and objectives in effective and efficient manners. The term management has been developed in 1910 that is regarded as  science. With time and modifications organizational function, planning and process is involved in management. Now it covers the whole functions and operations of organization.

In the management approach role of manager is critical as it built communication between top management and staff members in improving the effectiveness of operations and planning by considering the issues and suggestions (Griffin and Moorhead, 2009). In addition to this, managers analyze the feedback of customer regarding the service of company.

According to management theory mainly four functions determine the whole management process for organization. For example Tesco which is a leading retail organization of UK perform planning for operations for determining the process. After that, it organizes the resources such as physical, human and financial to work according the plan. In the next stage manager lead from the front to motivate and encourage the employees for delivers quality services to customer. In the end they monitor the activities.

Future management will be highly influenced by the technical tools as all leading business organization like Tesco, Mark & Spencer and Next plc manage their operations through internet services globally (Swierczek, 2009). This is cost and time effective for both customer and organization.


The main aim of organizations for business is generating more and more revenue and increase brand value in targeted markets. In the business industry, company always looks to expand market share and size by effective planning and controlling (Worrall and Cooper, 2001). In addition to that organizations has the corporate social responsibility that involves business-based social purpose, clear understanding of change, quality and depth of information, concentrate efforts and partnering with experts.

Corporate social responsibility are intend to local society and environment aspects in which organizations like Tesco, British airways and Next plc operating their business. It is moral duty of organization to plan activities that helps in betterment of society. Corporate social responsibility is a management concept in which organization integrates social and environmental concerns in their business operations with their respective stakeholders (Chris, 2011). CSR has significant impact on the brand value of organization as it helps management to create positive image of organization and persuade customers to buy services and products.


Stress affects the work of individual and groups that perform the tasks and operations for organization. A person's reaction to stress depends on their physical and mental make-up and individual skills as well as capability (Improving Organizational Performance and Productivity. 2013). If an employee’s looking to overcome level of stress than it can follow these steps:

Recognize work priority: For an employee who wants to reduce stress of job need to plan the task according to priority and deadline that will help them to manage the operations as well as aid in maintain quality in work.

Get support: In order to overcome the job stress, individual can take the support of seniors to manage the work and understand the process to arrange resources to complete the operation on time (Evans and Carson, 2005). It will help employee to reduce the job stress.

Improve emotional intelligence: Emotional intelligence refers to self-awareness, social awareness and relationship with other employees that have to be maintained according to environment of working and job priority. By managing emotional intelligence with job will help employee to overcome the level of stress.


For organization external environmental factors like economy, technology, legal framework, environmental conditions and political pressure influence the operational process and decision making capabilities (Schabracq, 2009). Theses external factors have significant impact on the policy and work allotment of management that develop plan by considering the above mention factors to achieve the goals and objective more effective and efficient manner. In addition to that, strategic decision on selection and recruitment process as well as development of planning also affects the organizational behavior. It is responsibility of top management to analyze the factors effectively to sustain the market position.

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From the report it is considered that, management of operation and function is important for organization to achieve the goals. Organization has to develop CSR policies to maintain brand image and contribute in development of society. Report has also analyzed the environment factors the needs to consider by top management to get competitive advantage.


Books and Journals

  • Densten, L. I., 2002. Clarifying inspirational motivation and its relationship to extra effort. Leadership & Organization Development Journal.
  • Griffin, R.W. and Moorhead, G., 2009. Organization Behavior, 9th Ed. Cengage LearningSchein, E., 2010. Organizational Culture and Leadership. John Wiley & Sons.
  • Swierczek, R., 2009. Images of Organisation: Culture and the Management of Technology, Journal of Managerial Psychology.
  • Worrall, L. and Cooper, C., 2001. Management skills development: a perspective on current issues and setting the future agenda.Leadership & Organization Development Journal.
  • Chris, L., 2011. Critical Representation of Work and Organisation in Popular Culture, critical perspectives on international business.
  • Evans, W. and  Carson, C., 2005. A social capital explanation of the relationship between functional diversity and group performance. Team Performance Management.
  • Schabracq, M., 2009. Changing Organizational Culture: The Change Agent's Guidebook. John Wiley and Sons.


  • Improving Organizational Performance and Productivity. 2013.  [Online]. Available through: < >. [Accessed on 26 February 2015].
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