As being appointed in Recruitment specialist in Uber following questions are mentioned thereunder:
- Elaborate the role and functions of managers and leaders in Uber.
- Analyse different role and also functions of managers and leaders in Uber.
- Provide effective operational functions of Uber.
- Discuss interrelationship in management and leadership of Uber.
Management is defined as a coordination of art as well as science and managing individuals for successful achievement of goals and objectives. Operations management means organising, supervising, designing, controlling and planning for firm’s activities for increasing profitability. Uber is transportation network company which provides their services via mobile apps and various websites. It provides cab facilities to its customers which helps them in moving from one place to another. This report consists of roles and characteristics of a leader and a manger and also application of role of a leader and the function of a manager (Balasubramaniam and et. al., 2016). Moreover it shows appreciation of the role leaders and managers play in operations function of an organisation. At last it shows understanding of relationship between leadership and management in a contemporary business environment.
P1 Definition, roles and characteristics of leader and manager.
Operation Management: Process of controlling and designing business operations for producing services and goods is referred to operation management. Uber uses operation management to enhance profitability and productivity of business. It is core of Uber as it controls overall operations performed.
Leader: For achieving goals of organisation a person who is responsible for impacting mind of other people, is referred to as leader. Leader is having leadership qualities within Uber to influence people and creates vision for working.
Role of Leader:
- To build relationship with employees, leader possess inter-personal, soft skills and negotiation skills.
- Leader within Uber understands and explicate working environment of organisation to employees and train them as per requirements of organisation.
- They are responsible for developing and building a team which can work effectively to reach Uber's goal (Binz and et. al., 2013).
Characteristics of Leader:
- Leader has positive approach to handle all situations and motivate employees so that they can work effectively.
- Communications skills of leader within Uber are excellent which helps in delivering information or vision of company to its employees.
- Leader visualise working environment and requirements of Uber and takes decision which have strong and great impact on employees.
Manager: A person who handles functioning of organisation is known as manager. Within Uber manager is responsible for organizing, controlling and planning of all functions carried out within organisation so that productivity can be enhanced (De Roover, 2017).
Role of Manager:
- Inter-personal skills are present in manager which will provide better way for interacting with employees. Manager execute symbolic and ceremonial activities referred to as figurehead.
- Manager collects information and distribute it to employees when it is required. Within Uber manager also acts as a spokesperson where he interacts with outsiders, they can be financier, customers, agencies or government suppliers.
- Manager has the responsibility to make decisions on regular basis and handles conflict so that any disturbance do not arise within Uber. Manager is responsible for meeting all demands related with raw materials and human capital and utilisation of these resources in effective way.
Characteristics of Manger:
- Managers are good communicators as they leads employees and manage them efficiently for which they have enthusiasm and emotional stability.
- Managers within Uber are well organised. They have ability to understand what is required to be done and when it is to be done.
- They have ability to think creatively due to which they can find solution to every problem in creative manner and they use ethical approach to solve problems (Fayol, 2016).
Comparison between Leader and Manager
Creates vision, maintains integrity, strategies, focus on goal, co-operative with employees and others surrounding them and are courageous.
Leadership qualities, experience, communication, knowledge, organisation of work and employees, time management ability, reliable and delegation are some qualities of manager.
Creates vision for employees, business humanization, builds bridge between employees and clients, development of team are major duties of leader (Giuliani and et. al., 2015).
Planning of strategies for management operations, assignment of role to employees, ensure that raw materials are used effectively and efficiently are responsibilities of manager of uber.
Motivates employee to increase productivity, makes policies, makes vision.
Punishments and rewards are given to employees depending on performance.
P2 Examples of how role of a leader and function of a manager applies in different situations
Leaders and managers both plays an essential within an organisation. With context to Uber they are key people who manages all issues that are arising within a company. Moreover, they are also responsible to monitor effective and efficient performance of employees. Managers develop plans which do not affect performance and leaders implement those plans and produce results from members of team by encouraging them. Situational conditions refers to working environment and flexibility to changes made whenever there is a requirement. It also means the way managers and leaders adjust to implement changes and attain objectives. Various situations and role of a leader along with function of a manager applied to it is being discussed below (Handschin and Petroianu, 2012).
- Steady situation: This refers to conditions under which change is not required in procedures and norms which are being used by Uber company. Current technologies are delivering adequate results whereas can provide an increased result in future forecasts. Under this role of a leader is to encourage workforce of Uber company to concentrate and attain organisational objectives by guiding them properly. Also they supervise them during the process of completing a project in order to generate revenue and increase profits. Whereas manager has responsibility of developing plans and in case situations are stable then it ensures that plan made are working in a proper manner. Another function of a manger of Uber which is applied to this situation is to monitor performance of every member of a team and analyse areas where improvement is needed to be done so that productivity can be increased (Jacobs, Chase and Lummus, 2014).
- Conservative situations: These situations are those under which some changes are needed in Uber company related to different factors such as performance, growth and many more. Under this situation leaders in Uber asks for feedbacks from workforce in regard to issues faced in a task. An individual who directs members of team to put their efforts and take initiatives in successful attainment of goals. Whereas , function of a manager is to analyse existing condition of a market place along with base of customers and make new strategies accordingly. They also try to find ways in which those procedures is beneficial in producing stability within Uber company.
- Accelerating situation: Under this situation there is a rapid change in a market place related to earned profit and market both. With context to Uber company managers are required to adapt more changes within their plans in order to meet current conditions and decline in revenue generation can be increased. Role of leader In Uber company is to increase performance and results from their team members by encouraging them or by rewarding them so that changes in plans can lead to increase in productivity of Uber. Whereas a manger should recruit and select employees with skills which are required for a post. They develop plans in Uber and shows performance of employees as well. Here planning is done to generate overall profit (Jørgensen and Zaccour, 2012).
P3 Theories of Leadership and models of approaches
Leadership: Capability of a person to guide and influence a team or individual or organisation is referred to as leadership. It is a quality possessed by leader which helps them to create impactful vision and share it with others so that effective working can be continued. Various leadership theories are discussed below:
Situational theory of leadership: An approach which implies that different approaches or methodologies are required at different instances is referred to situational leadership. Leaders of Uber uses this approach of leadership as they know that single theory can not fulfil all requirements and due to flexibility of this approach they use it as it becomes easy to use different approach to meet all needs of employees in respect to their development. Leaders examine different situations which occur within Uber and to find best solution they use different approaches. Employees follow leaders and takes guidelines from them related to task. Directions are given to team members which allows communication between leader and employees to achieve organisations goals.
Advantages: This theory of leadership is easy to realize and can be easily applied in various context like family or work. It helps to analyse what is right and wrong at different situations.
Disadvantages: Major drawback of this leadership is that leader requires to alter personality on basis of situation so that right task can be given to staff members as per their capabilities.
System theory of Leadership: A situation is created by leaders within organisation to increase productivity of work as per potential of employees it is referred as system theory. Principles are designed by analysing human behaviour using various tools in different situations which will help to develop models for designing system, leadership models, developing strategies and social processes. Leaders of Uber helps to build effective system which will enhance productivity of organisation. They use this theory of leadership to assist difference in traits and qualities of leaders. It is an analysis of temporary scale of existence and phenomenon of organisation. They use this theory to increase productivity and performance when conditions are complex and uncertain (Kerzner and Kerzner, 2017).
Advantages: Behaviour of employees can be analysed when particular situation occurs. Employees can be trained with respect to situations i.e. hoe to react or behave at particular situation.
Disadvantages: It is always not practical to to design situations and can lead to delay in decision making. This theory assumes that big organisations are complex and theory can be applied to them rather than smaller organisation.
Contingency theory of Leadership: In this theory assumptions are made about behaviour and style of leaders or employees and this is a factor which cannot be influenced and modified. To increase performance focus is laid on co-operative style of working and effective leadership traits as per qualities possessed by individual employee. Uber used this theory to anticipate and analyse different situations in organisation. Leaders are given power to analyse performance of each employee and reward them or punish them depending upon their work.
Advantages: Theory provides flexible style of management and opinions of employees are taken into consideration while making decisions.
Disadvantages: Deficient piece of writing as duties performed by manager can not be completely analysed by situations. It is complex and various problems are present while testing.
P6 Factors within the business environment that impact upon operational management and decision making by leaders and managers
External and internal factors have strong impact on working of organisation as strategies are developed by keeping on mind these factors. Uber is also affected by these factors and makes sure that these factors have minimum or null impact on profitability.
External Factors: Factors that are present outside environment are referred to as external factors. Uber uses PEST analysis to determine the impact of external factors on business operations. It is present below:
- Political factors – Uber has faced issues related to licensing. To avoid such cases in future managers of uber has designed new strategies so that impact of old strategies can be removed so that they do not have any kind issues affecting their organisation.
- Economic Factors – Uber provides cheaper services and can be booked easily as compared to other taxis. They are expanding their business for which decision making by manager is required in a way that operating in which sector can earn more profit.
- Social factors – Uber makes policies in such a way that during time of crisis services are being provided and work ethics are maintained. Fare decided by them between particular location is reasonable and services which are offered are trustworthy.
- Technological factors – Uber is effectively using technology as services are provided at doorstep by just clicking on smartphone. Managers ensure that all information is provided within single application i.e. push notifications, payment, and many more which helps in improving operations of company.
Internal Factors: Factors that are present within organisation are known as internal factors. These factors have impact on objectives, strategies, pros and cons of organisation. They are depicted below:
- Corporate social responsibility (CSR): It refers creation of business to provide environmental, economical and ethnic execution of stake holders. Sustainability level and interest of customers is upraised in respect to market. Managers of Uber takes decision in context of developing business strategies by focussing on these factors.
- Business Ethics: Norms and laws of company are transferred to employees by management. They help to take decisions based on perspective to upraise business of organisation. They behaves as set rules and regulations for employees and higher authorities to work within Uber (Pest analysis. 2018.).
All these factors affect adversely on organisation working. Both of these internal and external factors like, political, environmental, social and technological factors can harm the growth of company.
As it is clear from above discussion that operation management acts as a strong building factor for any organisation. Organisation grows when all resources are present at right place and right time for this operation management is mandatory. Uber ensures that person having particular skills is placed in particular place so that their potential can be utilized up-to max. To meet objectives of organisation different responsibilities and roles are assigned to each individual whether its leader, manager or employee and as per their capabilities role is offered to them. Leader is responsible for motivating employees and manager is responsible for controlling functioning of organisation so that required goal can be achieved within time. If you are worried about assignment writing service at the best price.
Unit 4 Management And Operations - Uber
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