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L/616/1805 Business & Marketing Unit 21 HND in Hospitality Management

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Introduction

Business is one of the main component which help in upliftment of society. There are various actions which help in achieving targets in better way. There are many departments in organisation which have various activities to perform, such as marketing, purchase, sales, accounts, etc. (Berthon and et. al., 2012) There are possibilities that management of company has to modify these policies as per requirement of customer. It is essential that modifications must be convey to workers so that they can perform activities in better way. This report is based on McDonald, which is top in food and beverages industry. This organisation was founded in 1940 by Richard and Maurice McDonald. This company deals in various country and they have huge list of product , some of them are as follows- Big Mac, Hamburger, Double Cheese burger, etc. There is discussion about marketing department and its importance. In this report, there is discussion about micro, macro environment, marketing research , segmentation and targeting, marketing theories. This report tells about market conditions as well.

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MAIN BODY

Marketing is one of the important department in McDonald. It is essential that company must take care of marketing personnel so it helps in expansion of business. There are various ways to market product such as advertisement, newspaper, hoardings, etc. There are many factors which affect business in positive or negative way (Brown, 2013). McDonald is the brand which is known by every age group, this is result of brand and trade name and promotional events. There are various policies which help in achieving targets on time. There is requirement of time as well as funds so marketing manager must give emphasise on adopting best method. There is requirement of proper planning and it is essential to take care about activities performed by subordinates as change in policies affect business of McDonald. Business operates in society and there are various contingencies which affect business.

MARKETING CONCEPT

Marketing concept is one main which helps in performing marketing task in better way. Characteristics of marketing concept are-

Marketing report tool- There are various tools which help in performing activities in better way. It is essential that company must use best and effective techniques which help to use tools in effective and efficient manner (Chen, Wang, and Wang, 2010).

Marketing research- This is important task which McDonald must do. As per this features, there is requirement of basic knowledge about market fluctuation. This helps in satisfying need of society.

Marketing planning- Planning is one of the basic function performed by Marketing department. There is requirement of various strategies which set guidelines how to achieve targets and increase sales (De Vries, Gensler and Leeflang, 2012).

Integrated marketing- This says that there are many functions performed by McDonald to get best results out of marketing. But it is essential that company must cooperate with different departments. so this helps in smooth running of business.

Customer satisfaction- This is one of the main objective of company. Business runs to earn profits and this can be possible with good quality of product and services. Marketing department must know what is demand of society and perform activities in that way. There is requirement of research so competitors policies can be known and accordingly McDonald has to modify it.

MICRO AND MACRO ENVIRONMENT

Micro and macro factors affect business in positive and negative way. It is essential to consider them and act accordingly. Micro and macro environments are components of business and it is important to make changes as per change them (Grönroos, 2011). This helps in achieving targets in better way and it creates good relations with customer as well.

Micro environment- These factors are part of organisation and are directly related to it. Top level management has to frame policies after considering these factors. This helps them to perform actions in smooth way. Components of micro environment are as follows-

Customer- This component is most important and it is required to be considered at the time of planning. Customer helps in improving sales of organisation. There are possibilities that due to change in trend; company has to change product so that they can satisfy demands. This change can be communicated by marketing department to production and other related units.

Employees- Top level management can frame policies for achieving targets, but this is actually performed by lower level subordinates. There is requirement of various motivational techniques through which performance of workers get improved (Hair and et. al., 2012).

Competitors- Food industry is one of the most competitive sector of industry. There is requirement of research and best techniques for analysing market so they can know what is demand of customer. It is essential that company must emphasise on it otherwise there consumer will switch to other brand.

SWOT Analysis:

Strength

McDonald's has good brand image in market. Its product like Fries, Big Mac, etc. They have good brand image in market and they have good balance sheet position.

Weakness

Reducing market share, taste and quality of product of McDonald's are weakness of this company. They modify their product gradually, this affects their customer range.

Opportunities

They can expand their venture through various modes. They can enter in dinning sector or they can correlate with various other brands. China and India are big countries where they can expand business.

Threat

Core competition in fast food sector, increase customer awareness, health consciousness among society, change in exchange rates are some threats for McDonald's.

Macro environment- There are some factors which are not in control of management but it indirectly affect business (Hoffman and Fodor, 2010). It is not possible to control them but it is essential to modify plans and policies accordingly. It is essential that company must perform task in better way so they can cope up with external factors. Components of macro environment are as follows-

Basis

 

Political

There is important role of government in performing activities. It is essential to make policies as per government norms, otherwise there will interference of government and it affect brand name. McDonald's has to perform activities in better way and this gives them edge to analyse government policies and then take effective efforts.

Environmental

McDonald deals in various parts of world. There are changes taking place in business, so this affects business operations. Marketing department must keep this factor in mind and perform activities. Due to change in climatic factors it is essential that McDonald's has to take care of raw material such as potato, bread, cheese, etc.

Social

This is essential factor which help in expanding business. In case of change in demand of consumer McDonald has to make alter their policies accordingly.

Technological

There are many types of technologies which are used by McDonald to perform business operations. Technology is changing very frequently, but it is not possible for company to accept each and every change. There is requirement of proper analysis and then adopt best technique which is fruitful in growth of organisation.

MARKET RESERACH

Meaning- Market research helps in performing marketing activities in better way. In this process company get know about demand of consumer and hence they perform activities in better way. It is essential that organisation must gather information in better and effective manner so it can be used for achieving targets. There are many discussions related to operations, consumers, sales, etc. There is important role of market research in achieving targets in better way and on time (Huotari and Hamari, 2012).

Importance of Marketing Research

Consumer based research- Marketing research works for collecting information about consumer and then plan activities accordingly (Jobber and Ellis-Chadwick, 2012). There is requirement of various approaches based on consumer, their satisfaction is base of growth of organisation.

Direction and monitoring- Research performed by top level management of McDonald helps in achieving targets. This provides guidance to workers and it helps in directing employees. There is important role of manager in directing and monitoring to perform activities ion better way.

Growth opportunities- When McDonald perform research in market, then they came to know about market trends and this helps in achieving business operations in better and effective manner. Research provides a chances of growth to McDonald which has positive impact on brand name (Kim and Ko, 2012).

Competitive environment- There is much competition in Food industry, so there is requirement of various policies which provide assistance to grow. Management of McDonald has to regular analyse market, so it helps in achieving targets on time.

Improving sales activity- There are many factors which help, company to achieve targets in better way. It is responsibility of marketing department to improve sales. McDonald serves variety of products as per need of customer.

Qualitative and Quantitative research

Qualitative Research- There is need of data which help in performing activities. There are possibilities that company use data which can be unstructured and semi structured. This data differs from perception of personnel (Kotler, 2011). It is essential that company must use techniques which help, them to know what can be done to improve satisfaction among customer. Some methods are- focus groups, individuals interviews, etc. Sample used in this research is small and this gives appropriate results.

E.g. There are many people discussing about product of McDonald. In this there is some managers which keep eyes on thoughts of managers. It helps in planning things as per need. This helps in improvement of sales.

Quantitative Research- There is use of data which is effective by sorting. It is essential that company must use that data to achieve task in better way. There is check done to use data for business purposing. There is requirement of various policies which might get affected due to decision of management. In this research there is surveys done among people to know reaction about product. Paper , mobile interview are some examples of quantitative research. It is essential that company must this data promptly, so there will not be adverse result of it (Kozinets and et. al., 2010).

E.g. These days McDonald's use of mobile application to know about views of customer regarding new product. But there is one disadvantage that talks about irresponsive of customers. This may give bad or negative results of survey.

It is important and tough task to collect information from customers. There are possibilities that due to change in policies there is requirement of collection of data which is helpful in get correct and appropriate information (Michaelidou, Siamagka and Christodoulides, 2011). McDonald's can use comment diary, feedback from customer, etc. There is requirement of various policies which help in achieving targets on time and it helps in know what can be done to improve characteristics of product of McDonald's. Mobile Applications, side walks are also effective in knowing feedback.

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PRIMARY RESEARCH

This research is effective because there is personal contact with customer. It is helpful in changing policies. It is essential that company has to select optimum sample size otherwise there are possibilities of wrong decision which affect business growth. Personal interview, telephonic interview, questionnaire, etc. are some sources of primary research. McDonald's use mostly questionnaire and customer personal review this is beneficial for knowing review about product and services they are serving.

SECONDARY RESERACH

In this research there are different sources such as newspaper, text books, internet data, etc. There are possibilities that company has to use this data after proper analysis because this data can be old and irrelevant. This research is less preferred by management of McDonald's.

MARKET SEGMENTATION/ TARGETING

There are some important activities which are necessarily part of achieving goals and targets. It is essential that company must emphasise on them so better results can be achieved. There are possibilities that due change in customer demand McDonald has to change product and services. STP is one of the effective management technique which help organisation to achieve targets in better way. There are less chances of adverse results (Murphy, 2010). As per this technique there is requirement of various flexible plans which help in achieving task.

Segmentation- In this process there is some bifurcation which help in knowing what has to be done. There are many customers in society and it is essential to perform activities as per need of customer. There are variety of products in McDonald's which satisfy demands of different age group.

Benefits of Segmentation

  • Increase in competition- This is one of the effective and beneficial factor for McDonald's. Segmentation is beneficial for achieving targets and improvement of sales. This is effective with the help of change in plans and policies.
  • Customer retention- This is one of the best advantage which help in growth. There is important task which help in achieving profits (Ries and Trout, 2013). It is essential that company has to perform activities through which they can activities in better way.

Importance of Segmentation

  • Communication- There is important role of communication in achieving targets. There are many changes taking place in business and it is important to communicate to employees. Segmentation gives a target for which company has to work.
  • Improvement in profit- Profit is basic objective of company (Berthon and et. al., 2012). There is requirement of proper planning which help organisation to achieve targets. Through this technique there is improvement in performing activities in favourable direction.

Targeting- In this step, company analyse to whom they want to target. It is essential for them to market there product. McDonald's basically works for young generation, it is essential that company must market product in way which attracts targeted customer.

Benefits of Targeting

  • Concentrate on few group- This is effective as there is definition of some people which are target consumer of McDonald's. This technique has positive impact on achieving business objectives (Brown, 2013). There is requirement of proper planning which is effective in growth of association.
  • Loyalty and trust factors- As there is definition of targeted customer, so management works as per their demand. It helps in creating loyalty among customer.

Importance of Targeting

  • Cost effective- When company plan things then they first know for whom they have to work. This technique helps in approaching correct audience and hence there will no wastage of resources.
  • Optimal utilisation Of resources- There is requirement of many resources to complete business objectives. Targeting helps company to make policies through which they can use resources in effective and efficient manner.

Process Of Segmentation and Targeting

  • There are many activities which help company to perform activities in better way. It is essential that establishment must first analysis market. There is difference in consumer on thee basis of geographic, lifestyle, personal needs, hobbies, etc. (Chen, Wang and Wang, 2010)
  • Then managers must focus on performing activities in way which is effective for company. There is need of proper policies which are effective for targeted person. It is essential that company must use targeting which help in creating good relations with customers.
  • At last there is requirement to know what has to be done to place brand in market which helps in improving policies in better way. This is effective through achievement of proper targeting and segmentation. To promote brand it is essential that company must give emphasise on needs of workers (De Vries, Gensler and Leeflang, 2012).

MARKETING THEORY

There are many theories which help company to perform activities in better way. It is essential that management of McDonald's help in achieving task in better way. This affects business in positive way. There is requirement of manager which can plan activities as per requirement of business organisation. Management theories helps in achieving task effectively and efficiently, which can be benefited by joint efforts of managers and employees. There are many outlets of McDonald's having different approaches which help in generating income. There is difference in culture, religions, trends of society which help affects business operations. It is important that company has to make policies which assists image of company.

  • Product- McDonald's deals in fast food segment. It is essential that management must know to whom they target. There is change in policies of company, it is necessary to convey to employees. There is requirement of various raw material to deliver best quality product to customers. So there is requirement to change decision as per product.
  • Place- McDonald's operates in carious part of world, so there is requirement of strategies which satisfy demand. There is difference in demand, climatic conditions, etc. so it is important to deliver goods on time. It is essential to keep eyes on temperature of place where things are delivered. If there is delay in delivery of product then it affects sale of company. Channel of distribution is one of the main component which helps in delivering raw material on time (Grönroos, 2011).
  • Price- McDonald's has many competitor in industry. It is essential that company has to perform activities which reduce the cost of product. It is essential that organisation has to select source which helps in achieving targets i.e. profit maximisation and production. There must be use of techniques which help in reducing defects which ultimately profitable for company.
  • Promotion- This is one of the main activity on which management of McDonald's. These days there are various options through which they can perform probational activities. This activity is time and cost consuming so there is requirement of planning which provide assistance to association. McDonald's launch new product in market but it can be known to society through promotional events, so there is requirement of best source which attracts targeted consumer (Hair and et. al., 2012).
  • Process- There are some process which is followed to convert raw material into useful ones. There is requirement of reducing processing time and cost too. There are many manufacturing tools which help company to achieve targets on time.
  • Physical evidence- Physical evidence is one of the effective manner which help company to give some proof. Physical evidence can be in the form of discounts, combo packs, etc. This is requirement of various techniques which help in creating awareness among people.
  • People- People means targeted customer. They are source which help in achieving targets of company. It is essential to analyse their needs so policies can be modified as per requirement.

PROMOTION MIX

In promotion mix there are various factors which has to be considered. They are discussed as under-

  • Advertising- There are different approaches which are used to advertise product. It is essential that company has to expand money for it and deliver featurwes of product to customer. McDonald's use TV, Newspaper advertisement, Hoarding, etc. which help in telling about new proper to society.
  • Personnel selling- In this style, McDonald's personnel advise customers who visit their outlet to try new product. In this there is personal contact between customer and sales personnel. Through this method feedback about product can be gathered at the same time.
  • Sales promotion- This is the style used to increase sales. McDonald's has many discount, combo offers to attract customers. They give new and attracts gifts to children so they like to visit outlet again. This is effective with new and innovative packages, coupons and offers.

CHANGING MARKET CONDITIONS

There are changes taking place in business environment. Then these above mentioned points are helpful in achieving targets. It is essential that company must use techniques are effective for achieving goals. There are many factors which create hurdle. Management of McDonald's has to frame flexible policies which can be effective towards achieving objectives. When there is change in business policies then manager has to modify there strategies so they competent with external factors of company. Leader has to motivate workers to give their best so it helps in increasing sales. Burger King, KFC, Domino's, etc. are core Competitors of McDonald's (Hoffman and Fodor, 2010). So to make good and ,long relation with customer it is essential to frame policies after analysing competitor's. In case they will rigid to their policies then consumer will switch to some other product. Business environment is not predictable so in case of change there is requirement of modification in policies. Employees are main elements which help in achieving task and they perform activities to attract consumer. Top level management work in framing policies, but actual operation is performed by subordinates so there must be proper guidance.

SOCIAL CHANGES AND GOVERNMENT POLICIES

Due to change in government policies, it is essential that company has to analyse market and take proper actions in better and effective way. There is negative impact on business due to environmental and governmental policies. It is important to perform actions after analysing market in better and effective. It is necessary that organisation has to make changes in their product and services as per alteration in customer need. McDonald's can create good and long term relations with customer if they give priority to their need.

Political changes in country affects business. McDonald's has to consider changes so they can perform actions in better and effective way. To make smooth running of business there is requirement of accepting government norms. When there is increase in tax rate, then McDonald's are abid by them. This company runs in various parts of India and there is difference in politi9cal policies so it is essential to consider place where it is operating.

Conclusion

There is essential role of marketing department. There are possibilities that due to change in market conditions, manager musty take care and frame policies again. There is requirement of proper guidance which help in performing activities in better way. As business runs to earn profit and this can be done with the help of customer satisfaction. Marketing helps in growth and expansion of business. This is main department which assist in development of business. There is requirement of proper technical which help in performing activities. As change in business environment, there is requirement of proper modifications in business policies so plans can be implemented in better way. Marketing department helps in knowing changes of society and then apply in operations. There are many alterations in products and services so it is essential to deliver to society, so it helps in growth of business. Change in policies can be policies with joint efforts of management and subordinates.

References

  • Berthon, P. R. and et. al., 2012. Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy.Business horizons.55(3). pp.261-271.
  • Brown, S., 2013. Postmodern marketing?.European Journal of Marketing.
  • Chen, W., Wang, C. and Wang, Y., 2010, July. Scalable influence maximization for prevalent viral marketing in large-scale social networks. InProceedings of the 16th ACM SIGKDD international conference on Knowledge discovery and data mining(pp. 1029-1038). ACM.
  • De Vries, L., Gensler, S. and Leeflang, P. S., 2012. Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing.Journal of interactive marketing.26(2). pp.83-91.
  • Grönroos, C., 2011. A service perspective on business relationships: The value creation, interaction and marketing interface.Industrial marketing management.40(2). pp.240-247.
  • Hair, J. F. and et. al., 2012. An assessment of the use of partial least squares structural equation modeling in marketing research.Journal of the academy of marketing science.40(3). pp.414-433.
  • Hoffman, D. L. and Fodor, M., 2010. Can you measure the ROI of your social media marketing?.MIT Sloan Management Review.52(1). p.41.
  • Huotari, K. and Hamari, J., 2012, October. Defining gamification: a service marketing perspective. InProceeding of the 16th international academic MindTrek conference(pp. 17-22). ACM.
  • Jobber, D. and Ellis-Chadwick, F., 2012.Principles and practice of marketing(No. 7th). McGraw-Hill Higher Education.
  • Kim, A. J. and Ko, E., 2012. Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand.Journal of Business Research.65(10). pp.1480-1486.
  • Kotler, P., 2011. Reinventing marketing to manage the environmental imperative.Journal of Marketing.75(4). pp.132-135.
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